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ANMORCOATSG Replied:
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FOLLOW LINK » ARMORCOAT SG SAGA
For those withoute VAG account
interwings;1286400 said:I left my car at ArmorCoatSG on Monday (1 April) to have the front bumper resprayed (stone chips all patched up and factory color paint reapplied) and to have the supposedly famed ArmorCoat applied. Was promised that I could collect the car on Tuesday (2 April) before 7pm, but when I went at 6pm, was told that the car won’t be ready until much later. I want to state openly that specifically told them that I want to be present when the bumper is removed prior the spraying and when the bumper is refitted. Thank goodness I did that because the entire experience was one hell of a nightmare for me.
Other than getting the price and appointment made from Jonathan, I was always in contact with this one particular worker; let me call him Worker A, who is a nice chap, friendly and accommodating. When I went down to collect my car at about 8pm on Tuesday, Worker A was fitting back the various fittings (fog lamps, mesh, etc) onto the bumper. Perfect timing I thought. While he was in the midst of it, I inspected the bumper and lo-and-behold, there were unsightly paint drips of excess ArmorCoat at multiple locations on the bumper (see photo of one such example, a pity I didn’t manage to take more). What kind of standard is this, no QC whatsoever, and got the cheek to call and tell the customer that the bumper is READY?! Worker A then called Jonathan on the phone and told me that they will offer me a full respray and I would get a $50 discount. However, they can’t respray for me anytime soon because guess what – THEY RAN OUT OF ARMORCOAT, and that they need to order and ship it in from the States. Wow, you are called ArmorCoatSG but you don’t have anymore ArmorCoat? I can only infer from this that – (1) business is so damn good and that I am so lucky to get the last drip of ArmorCoat or (2) their inventory management FAIL.
Nevermind about that, I take it that I am freaking unlucky, so got Worker A to get on with refitting the bumper because it was getting late and I just want to get the car back because I need to use it after a 2-day downtime. Worker A then got to work on refitting the bumper with the help of another Worker B. They tried to refit the bumper for the next hour or so but to NO AVAIL. When it was supposedly refitted, the fitment was poor and when I got them to move the car to a flat ground, the bumper was pointed upwards, totally unacceptable and obviously ILL-FITTED. I then told them to remove the bumper and try it again. This time it was worse, there were gaps at the shoulder area between the front bumper and the fenders and when they tried to force it in, I instructed them to stop because I didn’t want any broken clips. Worker A then got around to removing the bumper to analyze the possible fitment methods. This was when Worker B got pissed and just stormed off, leaving Worker A to work on my car alone. Since he was alone and then needed my help in supporting the bumper, I obliged and assisted him. Those who know me will know that I am a super hands-on type of person. I am also not unreasonable and I do not tekan workshop workers. If my help is needed, I will render it anytime, no questions asked even if it means I will get my hands dirty. After a few more attempts, the bumper could not be fitted.
Worker A then called Jonathan and I spoke to him over the phone. He told me that a front bumper once removed can never be fitted back to factory standards because the bumper would be baked in heat after spraying and that it is inevitable that the bumper would go out of shape slightly thereby affecting fitment. Little does he know that my F30’s M-Sport bodykit isn’t factory fitted at all! GOTCHA! I ordered the option locally, and the M-Sport bodykit was sprayed by PML and fitted by PML prior to delivery! So I am very sure it was baked as well, so what nonsense is this? Why could PML install it to factory standards but not ArmorCoatSG? I specifically asked Jonathan if he could reinstall it to factory standards prior to committing and he said YES.
There is no way I was going to leave the car at the workshop for them to meddle with and I need the car, so I told them to put everything in the car and I called PML to get the car towed back. If ArmorCoatSG had been able to refit the bumper, would I have to resort to getting my 3-month old car TOWED BACK TO PML? This is seriously damn lame. I specifically asked Jonathan in my SMS prior to confirmation if he had successfully installed and removed the front bumper of an F30 before and he said YES. Guess what Worker A told me, they did not work on an F30 before. This is an outright lie. If you did not do it before, tell me, because I will never let you work on my car if you do not have the experience. Call me anal all you want, but it is a 3-month old car and I have my right to choosing a spray painting shop that gives me the confidence I need. It appears that I was given fake confidence, in the form of an outright lie.
Went down to PML the next day to get a quotation for the rectification work on the bumper and then messaged Jonathan to call me to settle the issue. Here are a few highlights from my interesting conversation with him:
1. He told me that because I assisted in the reinstallation of the bumper, he can’t be fully liable for the damage on the bumper because I touched it. OMG, so now it is my fault? Because I helped Worker A out of the kindness of my heart it is now my fault? 好心没有好报! I was infuriated when he said that, this is totally ridiculous. Blaming the customer, Jonathan you better relook at your PR, because it is really crap.
2. He told me multiple times that he had worked on Porsches and Ferraris before, and no problem. Again, do I give a damn? So what if you have worked on supercars before? The issue here is that you can’t reinstall the bumper of a BMW F30, period! Who cares if it is a Bugatti or just a Perodua, you have to do things properly what. The paint finish itself is already horrendous to begin with. Wonder if the Porsche and Ferrari owners are blind, but then, maybe they were lucky.
3. When I said I will not let him touch my car again, he rebutted and said he also doesn’t want to touch my car again. Again, this attitude seriously stinks. So since he is not going to touch my car again and I have to get someone else to rectify the mistake he made, why should he not pay for it? Don’t talk about whether or not his worker damaged the bumper, just talk about the lousy horrendous gross paintjob. He doesn’t want to touch my car again OK, but someone else needs to touch it right?
Jonathan if you are reading this, I did not demand that you pay for a brand new replacement bumper. PML told me that they could rectify it and refit it so that it looks 100-percent as good as new. I think it is reasonable. Your failure to accept responsibility and pay for the mistake you made has resulted in this. I don’t think I am unreasonable for demanding that you pay the $695.50 to have the bumper rectified, resprayed and refitted by PML (because you refused, I offered to close the matter for $600). I could have demanded for a brand new replacement bumper, but did it? Like I say, I am not unreasonable. Now this will go up on multiple forums, your SGCARSTORE merchant page as well, to serve a caveat to all car owners who wish to patronize ArmorCoatSG.
I have read the many horror stories about ArmorCoatSG, but I decided to go for it because Jonathan replied in those horror stories that he had changed his workers, revamped procedures, etc. The fact that he lied about having done the BMW F30 before also added to my confidence in letting him work on my car. I for one will never go there, and will never recommend anyone to use their services. ArmorCoat is an amazing product; it is just a pity that there is only one applicator in Singapore. Peace out.
See all the screenshots of Jonathan's reply. Seriously, I haven't met someone that blames the customer as much as this fella. Read and judge on your own.
This sort of paint drips on MULTIPLE parts of the bumper. Seriously?!?!?! A pity I didn't manage to take more photos!
ANMORCOATSG Replied:
Replied:
All I can say is, this is so damn typical of you, Jonathan, to blame everyone else but yourself. SO NOW IT IS PML's FAULT? No longer my fault for damaging the bumper by helping your incompetent workers when they requested for my help? Do you want me to send this entire thread and your inane reply to PML? You seriously want to go there? Let me caution you as you are treading on thin ice when making such baseless allegations against the professionalism of PML.
"Didn't have a chance to fix it up completely before being rejected."
You sure about this? Or is this another one of your fantastical LIES? Your workers meddled with the bumper for more than an hour and when the car was moved to level ground, bumper was pointed upwards. This is my truthful version, forummers can choose to believe who they deem more truthful
"In the end got accused of damaging bumper clip during spraying or fixing up bumper."
So who damaged the bumper, PML? Are you trying to say that?
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