GFC-Boss
Well-Known Member
Let see .... what is your opinion here.
Details of story in
VOLVOSG :: View topic - BMW & PML .... part II .... begining of a nightmare?
Briefly:
..... when I picked my car at 11.30am, guess what? The “Servotronic Failure” sign lighted up. The steering was tight, not entirely without power steer but tighter than usual. I checked the OBC, it says to contact service centre immediately. I turned off the engine and re-start, same thing happened. I called my SC, he quickly arranged for a Service Consultant to attend to me. As the car can still be driven, he made arrangement for me to send the car to Alexandra as Dunearn is not equipped to solve the problem. Earliest appointment next day 8.40am, Wednesday. I drove back picked my kids and went shopping. When I got back to my parked car 4 hours later at the shopping centre, the ‘Servotronic Failure’ sign has disappeared. Car is back to normal. Oh my god !!! …I was praying that this is NOT going to be a nightmare. To me, when something goes off by itself it is more serious than if it remains as a fault. I called my SC, he has arranged for a Senior Service Consultant to look at it ASAP. I read that as tomorrow 8.40am.
Wednesday, I drove to Alex. Registered with the receptionist, all she need was to scan my key. Yes, the new BMW key as all the details of the car. All she need is to slot the key into the key reader. Pretty high tech here. She gave me a number. Waited 3 minutes and it was my turn, SSC came and immediately auntie get auntie to serve me coffee. He then called Dunearn to get more details of my car’s fault. I was really unhappy as my car is only 4 days old with less than 200km on the clock when this happened. He then told me they need to diagnose the problem and it will take a while. He arranged for a taxi for my trip home but I wanted to have breakfast at IKEA, so they gave me 2 taxi vouchers. One for home and one to be back to PML. I took my breakfast and called for the taxi, it’s a Mercedes Presido. I was at least PML has class. At home while doing my office e-mailing, I got a called at 2.30pm. Apparently, the problem cannot be solved and they are going to replace the entire mother board. Wow! This is really serious for a 250km car and will take a while more to re-program. Another problem, to re-program they had to test and wind down the window as well. Hence, my recently done window tinting might be destroyed …^%^%$&$%..... KNS! My SC was quick to call me, he said don’t worry of such things. PML will get everything fixed at their cost. Sounds reasonable. But I thought, what the hell am I getting into now? Bought a new BMW and leave miserably ‘again’. I then decided to call Mr. Rock again. He wasn’t in and I left a message with the secretary.
At 4.30pm, my SC sms-ed the car is ready. Tested by technician and everything is OK (apparently it was subsequently tested by the Workshop manager as well). I called the cab, and Presido appeared. 5 minutes into the journey, Simon Rock called. We spoke on the security guard matter and he gave me the assurance that Sime Darby is now working on it. Then I asked him, “….as the head of BMW representative can you honestly tell me that I’m not falling for another problematic BMW?....”. Hmm…. he did his homework, he knew my car is in the workshop. His exact words, “….I’m going to be honest, I won’t say BMW is trouble free …… but the E60 523iA is a better model and problems have ironed out”. Honest indeed. He added, “… that is why we have the new comprehensive warranty and after sales”. But he believes, mine could be PDI (Pre Delivery Inspection) problem. Something to do with local human work force again, damm! I though their security guard is bad enough. Then he said my car is ready but he wants to give me an added assurance, he will get his top German engineer to look into my car. Similar to SM, PML now has an in-house German engineer. As the engineer is on a different assignment, he will see my car tomorrow. Foreign talent is better than the local talent here? Anyway, Simon arranged with his Customer Relation Manager to send me a 523i to my home while I wait for mine to be tested. However, since I’m already on my way to PML I told him I will pick up the replacement 523i. Arrived and I was greeted by the receptionist, SCC and CRM both waiting for me. Got me a 2,234km new 523i, washed and vacuumed.
Details of story in
VOLVOSG :: View topic - BMW & PML .... part II .... begining of a nightmare?
Briefly:
..... when I picked my car at 11.30am, guess what? The “Servotronic Failure” sign lighted up. The steering was tight, not entirely without power steer but tighter than usual. I checked the OBC, it says to contact service centre immediately. I turned off the engine and re-start, same thing happened. I called my SC, he quickly arranged for a Service Consultant to attend to me. As the car can still be driven, he made arrangement for me to send the car to Alexandra as Dunearn is not equipped to solve the problem. Earliest appointment next day 8.40am, Wednesday. I drove back picked my kids and went shopping. When I got back to my parked car 4 hours later at the shopping centre, the ‘Servotronic Failure’ sign has disappeared. Car is back to normal. Oh my god !!! …I was praying that this is NOT going to be a nightmare. To me, when something goes off by itself it is more serious than if it remains as a fault. I called my SC, he has arranged for a Senior Service Consultant to look at it ASAP. I read that as tomorrow 8.40am.
Wednesday, I drove to Alex. Registered with the receptionist, all she need was to scan my key. Yes, the new BMW key as all the details of the car. All she need is to slot the key into the key reader. Pretty high tech here. She gave me a number. Waited 3 minutes and it was my turn, SSC came and immediately auntie get auntie to serve me coffee. He then called Dunearn to get more details of my car’s fault. I was really unhappy as my car is only 4 days old with less than 200km on the clock when this happened. He then told me they need to diagnose the problem and it will take a while. He arranged for a taxi for my trip home but I wanted to have breakfast at IKEA, so they gave me 2 taxi vouchers. One for home and one to be back to PML. I took my breakfast and called for the taxi, it’s a Mercedes Presido. I was at least PML has class. At home while doing my office e-mailing, I got a called at 2.30pm. Apparently, the problem cannot be solved and they are going to replace the entire mother board. Wow! This is really serious for a 250km car and will take a while more to re-program. Another problem, to re-program they had to test and wind down the window as well. Hence, my recently done window tinting might be destroyed …^%^%$&$%..... KNS! My SC was quick to call me, he said don’t worry of such things. PML will get everything fixed at their cost. Sounds reasonable. But I thought, what the hell am I getting into now? Bought a new BMW and leave miserably ‘again’. I then decided to call Mr. Rock again. He wasn’t in and I left a message with the secretary.
At 4.30pm, my SC sms-ed the car is ready. Tested by technician and everything is OK (apparently it was subsequently tested by the Workshop manager as well). I called the cab, and Presido appeared. 5 minutes into the journey, Simon Rock called. We spoke on the security guard matter and he gave me the assurance that Sime Darby is now working on it. Then I asked him, “….as the head of BMW representative can you honestly tell me that I’m not falling for another problematic BMW?....”. Hmm…. he did his homework, he knew my car is in the workshop. His exact words, “….I’m going to be honest, I won’t say BMW is trouble free …… but the E60 523iA is a better model and problems have ironed out”. Honest indeed. He added, “… that is why we have the new comprehensive warranty and after sales”. But he believes, mine could be PDI (Pre Delivery Inspection) problem. Something to do with local human work force again, damm! I though their security guard is bad enough. Then he said my car is ready but he wants to give me an added assurance, he will get his top German engineer to look into my car. Similar to SM, PML now has an in-house German engineer. As the engineer is on a different assignment, he will see my car tomorrow. Foreign talent is better than the local talent here? Anyway, Simon arranged with his Customer Relation Manager to send me a 523i to my home while I wait for mine to be tested. However, since I’m already on my way to PML I told him I will pick up the replacement 523i. Arrived and I was greeted by the receptionist, SCC and CRM both waiting for me. Got me a 2,234km new 523i, washed and vacuumed.
