Disappointment in my own workshop.

[satinGHOST|r!der]

Re: Disappointment in my own workshop.

Why dont you go to Andres new workshop ? Its called Boss Motorsports in Sin Ming. He probably can troubleshoot your problem and advise you what went wrong and why. They are fully equipped.

Boss Motorsports Pte Ltd
176 Sin Ming Drive
#04-05 Sin Ming Autocare
Singapore 575721
Tel: +65 6459-0038
Fax: +65 6459-0238

 

[MW]

Re: Disappointment in my own workshop.

A site sponsor or not, if product or service is no good, this being a forum should allow feedbacks from consumers. Of course if the feedback becomes a slander of sorts, then its a no-no. If any site sponsor hides behind that title just because he or she or they contribute towards community costs, then I think it speaks volumes about what this forum is about. Speaking from personal experience. I have not gone to KBS before so I am not referring to them.

 

[hitmee]

Re: Disappointment in my own workshop.

A site sponsor or not, if product or service is no good, this being a forum should allow feedbacks from consumers. Of course if the feedback becomes a slander of sorts, then its a no-no. If any site sponsor hides behind that title just because he or she or they contribute towards community costs, then I think it speaks volumes about what this forum is about. Speaking from personal experience. I have not gone to KBS before so I am not referring to them.

i heard of many stories too

but in forum no one mention a word.

 

[ryan]

Re: Disappointment in my own workshop.

A site sponsor or not, if product or service is no good, this being a forum should allow feedbacks from consumers. Of course if the feedback becomes a slander of sorts, then its a no-no. If any site sponsor hides behind that title just because he or she or they contribute towards community costs, then I think it speaks volumes about what this forum is about. Speaking from personal experience. I have not gone to KBS before so I am not referring to them.

I definitely agree to what you have said and thus, this thread has been continued to be open without any form of edits, restrictions or thread closure.

Users are free to continue posting, however knowing how some of the members may drop in with un-appropriate or OT comments, I just posted a reminder for everyone to keep it clean. KBS has also contacted me and told me that they are in touch with the member involved and taking appropriate follow up measures.

Like you mentioned, slander is a definite no-no. Unfortunately some don't know the thin grey line especially on a public forum

Thanks for the feedback nonetheless.

 

[marklee]

Re: Disappointment in my own workshop.

oh and btw... did u have the parts receipt? how much do they charge u? u can also call PML and ask for quotation to get the proper quotation.... if u feel they are doing something wrong can always complain to CASE

You can go to RealOEM.com Online BMW Parts Catalog and find out an indicative price of the part in USD and than call Eng Soon and give them the part number for a more reliable quote. This was how I found out one workshop overcharged me by $200.

 

[C3P0]

Re: Disappointment in my own workshop.

I think Ryan's post is not to restrict any decent post, but to warn against OT posts that may inflame the issue. Remember the 4040 thread? We anyhow shoot, then I realised it's someone I know. KNS :ehhh:

 

[edisonsoul]

Re: Disappointment in my own workshop.

Hi all,

I just want to share my experiences with kbs. No doubt their customer service is pretty decent, with friendly staff and a nice lounge area, but I reckon they have marked up their prices considerably compared to their competitors in the space. I recently did a fix for my wife's car and the price they quoted me was well over two times the price I got at a rival workshop.

I do think it is high time for kbs to rethink their business strategy, considering how savvy drivers are becoming these days. Moreover, the workshop should also think in the long run; you do not build up customer loyalty by simply going for short term gains. Last but not least, being a sponsor on the BMW forum should actually mean greater responsibility on the part of the workshop to cater to the needs of the drivers on this forum in a fair and just manner. Just my two cents worth.

 

[Terry]

Re: Disappointment in my own workshop.

I only went to kbs once.. I remember goin in asking for hamann sideskirts for e60..

The salesgirl asked me what's that.. Asked for my email and say will get back to me..

One week later they emailed me..

They shud hire ppl that know what they are doing than hiring those useless charbo.. Which doesn't even attract customer..

 

[Tristan548]

Re: Disappointment in my own workshop.

oh and btw... did u have the parts receipt? how much do they charge u? u can also call PML and ask for quotation to get the proper quotation.... if u feel they are doing something wrong can always complain to CASE

PML also no angel...

Went down some while ago to check out some rear brake screeching noise. Was told its due to uneven wear of brake pad and paid almost $300 for a new set.

Next thing collect car, problem still there. Went back and they say its actually from front brake and problem was solved in 15 mins after some buffing.

Bluff me into paying for a new set of brakes which was not the problem...

 

[axl]

Re: Disappointment in my own workshop.

^ You shd have bang table and demand them to remov the new set of pads... since they THEMSELVES were the ones who mis-diagnose it!

 

[ryan]

Re: Disappointment in my own workshop.

Dear all,

For the time being, we are closing this thread to stop all comments.

There has been some developments ever since we started to investigate into this thread. We will keep everyone posted in the meantime.

We will reopen this thread once investigations are complete by Thursday 25th June 2009.

If you have any questions, please feel free to PM me.

 

[ryan]

Re: Disappointment in my own workshop.

Hi all,

This thread is now re-opened as per my earlier post.

KBS is still investigating with the customer with regards to the first post. We will reply once findings are complete.

Thanks.

In the meantime, we would like to remind all, that while such threads will not be edited by me.

You have a responsibility as a forum user to watch what you post online, regardless of whether it's directly to an individual or to a business.

We have had cases before where legal action was taken due to libel and false accusations, and we would like to highlight that a public forum is seen by everyone else. While we keep threads open for discussion and opinions, not all threads and posts are verified factual and may be one sided.

Thank you and we'll keep you posted.

 

[AC Boy]

Re: Disappointment in my own workshop.

Bro, I think he's referring to ex-MB Power, not MB Performance... if I'm not wrong.

Btw, is this McCoy? How you been man?

Hi Axl & Gad, yea, its been awhile & I'm well. Trust that you guys are as well.

Been traveling a fair bit coz of work & have not log in for the past 2 over yrs...not much has change since then.

Perhaps a mixed-up in name of workshops which I apologised, but if base on the scope of repairs & costs mentioned by shadow1, regardless the workshop, it ain't rocket science to comprehend where he stands.

Anyhow, to each his own, everyone have their preferences & choices.8)

 

[clown]

Re: Disappointment in my own workshop.

the wiper washer thing also happen to my brother's car, went there to replace all water pipes in the car, after collecting the car than found out that no water coming out from the spray instead the aircon have smell of the washer shampoo. hmm...

 

[shadow1]

Re: Disappointment in my own workshop.

Dear all,

With regards to the incident it has been a misunderstanding and I hereby apologize to KBS workshop for any inconveniences caused by my thread.

Yours Sincerely
Shadow1

 

[marklee]

Re: Disappointment in my own workshop.

I think a break down of price for parts and labour would be more subjective for 1, 2 and 3. I also view the prices as on the high side, but without a breakdown, it's hard to make a judgement.

 

[milk15]

Re: Disappointment in my own workshop.

Which Mercs E200???? W210?? W211??

 

[jinooi]

Re: Disappointment in my own workshop.

how does this compare with the cost for doing the same at C&C?

Dear all,

Sorry for the late reply. The car that was sent in for repairs was a Merc E200.

The involved workshop has already called my parents up regarding the issues but provided us with what I deem was unsatisfactory response with regards to our incident. Their attitude towards the settling of this issue was far from satisfactory and the fact that they ask my mum that they will give us back the spoilt wiper part and we can go other workshops to see if we can get it at the a price other than theirs already irks me. The following is an account of what happened:

1. Air con broke down sent in for repair/together with engine mounting and servicing ($4.6k)
2. Brake warning lamp litted up/fixed a certain part in the car ($500)
3. Wiper cannot dispense water ($900+)
4. CD player cannot dispense CD (requested not to fix in the end due to the price issue)

All the following events happened simultaneously in the same specific order.
I am not a car specialist nor do I have any expertise in cars but for all this to happen I really find it ridiculous.

In any case we decide to forget about the whole issue and consider ourselves unlucky due to random electronic malfunctions that just happened at the wrong time.

 

[shadow1]

Re: Disappointment in my own workshop.

Dear all,

With regards to the incident it has been a misunderstanding and I hereby apologize to KBS workshop for any inconveniences caused by my thread.

Yours Sincerely
Shadow1

 

[edisonsoul]

Re: Disappointment in my own workshop.

hi shadow1 bro,

I find what your experience and the incidents you have narrated pretty ridiculous as well. It is high time for these workshops to realize who is the king; consumers ultimately (definitely not sponsors I would hope). Unfortunately, it also goes to show that some businesses may rest on their laurels/get complacent after a while. In any case, I guess the results would speak for themselves eventually. Once bitten, twice shy - it is hard to attract customers but even harder to attract back disillusioned customers.

Hope you have solved the outstanding issues at a more reliable workshop- sure there are many out there. Cheers and have a good weekend everyone.