Hi all,
I got my first BMW about 1 month ago. Was all excited and car was excellent.
I wanted to change my front grill to a better one. Called the parts centre and was told that it was available. Went down to PML Alexandra and was told that I needed to make an appointment to get it fix, and parts department don't talk to call centre. My fault for not checking. Made the call to Call Centre and inform them that I wanted to change the grill. They made me an appt and inform me to tell the service advisor and any queries I have, I can revert to him. Sound simple, just wanted him to provide me the time it will take to install a front grill and reserved the part for installation.
That was 2 weeks ago. I have called him more than 10 times, but no answer or a returned call. Called the Call Centre and was told to sms him as he maybe busy. Tried to sms 3 times during the past week, still no reply. Called the Call Centre again to get them to relay a msg to him to call me. Was promised that he will call by end of the day. Again no reply. Waited for 2 more days and called the Call Centre again to ask him to call me, and as usually was promised that he will call me by the end of the day or the next day. Waited another 2 days and no reply.
At the end, after more than 10 call, 3 sms, 3 calls to call centre and 2 weeks later, I still could not contact the service advisor. Is this a norm for PML?
I could not find any feedback email or form on PML website to provide the feedback, so that it can be improved. Anyone how to do it?
Thanks
I got my first BMW about 1 month ago. Was all excited and car was excellent.
I wanted to change my front grill to a better one. Called the parts centre and was told that it was available. Went down to PML Alexandra and was told that I needed to make an appointment to get it fix, and parts department don't talk to call centre. My fault for not checking. Made the call to Call Centre and inform them that I wanted to change the grill. They made me an appt and inform me to tell the service advisor and any queries I have, I can revert to him. Sound simple, just wanted him to provide me the time it will take to install a front grill and reserved the part for installation.
That was 2 weeks ago. I have called him more than 10 times, but no answer or a returned call. Called the Call Centre and was told to sms him as he maybe busy. Tried to sms 3 times during the past week, still no reply. Called the Call Centre again to get them to relay a msg to him to call me. Was promised that he will call by end of the day. Again no reply. Waited for 2 more days and called the Call Centre again to ask him to call me, and as usually was promised that he will call me by the end of the day or the next day. Waited another 2 days and no reply.
At the end, after more than 10 call, 3 sms, 3 calls to call centre and 2 weeks later, I still could not contact the service advisor. Is this a norm for PML?
I could not find any feedback email or form on PML website to provide the feedback, so that it can be improved. Anyone how to do it?
Thanks
