supernova
Active Member
Recently went to Alexandra road for my 40K servicing; “Vehicle Check” and “Engine Oil” flagged for service.
car brought new, < 3 years.
On registration in the morning 9am, I specifically requested for the battery to be checked and should there be any fault code relating to battery from OBD scan to be reported.
On collection the same day when car is ready only past 6pm, I was told that there were no fault codes detected.
I asked the SA again if this is indeed the case and SA pointed me to the service report for confirmation.
I told SA that I had the car scanned before coming here that fault code “S0398-Power management, battery condition: Battery faulty or worn out” was flagged at recent mileage (a week ago only). No codes were deleted after the scan before coming for the 40K servicing.
I asked SA if there are indeed no fault codes at all, does this mean that after sending the car in, all fault codes were deleted that’s why none now? Is there an integrity or ethnical or procedure issue?
SA asked why did I not point out the code “S0398” to be checked in the first place during registration in the morning.
I asked SA is it now that I am to blame instead … (WTF)
SA suggest to send the car upstairs to get it scanned to confirm my claim.
I waited for another ½ hour approx.
SA came back to say indeed the fault code S0398 is there, but also showed a photo of a printed receipt of battery test showing ok the voltage and health status.
I asked why I was told that no fault code relating to battery detected in the first place, and likewise the service report.
(I had specifically requested this to be checked upon registration)
SA told me the following, not in order due to my memory; (I should have turn on my phone's voice recorder …)
I then request for a report of fault codes from the OBD scan result to be given to me, and was told by SA that this cannot be provided.
(the car is mine, the info is from my car, why can’t I have the info, what’s there to hide; WTF)
I was suggested by SA to changed battery.
Given the battery report showing ok but the root cause not known for S0398, I decided not to replace the AGM battery which is expected to last longer than current, but to monitor a while more if the same fault code comes up again .. hopefully not.
car brought new, < 3 years.
On registration in the morning 9am, I specifically requested for the battery to be checked and should there be any fault code relating to battery from OBD scan to be reported.
On collection the same day when car is ready only past 6pm, I was told that there were no fault codes detected.
I asked the SA again if this is indeed the case and SA pointed me to the service report for confirmation.
I told SA that I had the car scanned before coming here that fault code “S0398-Power management, battery condition: Battery faulty or worn out” was flagged at recent mileage (a week ago only). No codes were deleted after the scan before coming for the 40K servicing.
I asked SA if there are indeed no fault codes at all, does this mean that after sending the car in, all fault codes were deleted that’s why none now? Is there an integrity or ethnical or procedure issue?
SA asked why did I not point out the code “S0398” to be checked in the first place during registration in the morning.
I asked SA is it now that I am to blame instead … (WTF)
SA suggest to send the car upstairs to get it scanned to confirm my claim.
I waited for another ½ hour approx.
SA came back to say indeed the fault code S0398 is there, but also showed a photo of a printed receipt of battery test showing ok the voltage and health status.
I asked why I was told that no fault code relating to battery detected in the first place, and likewise the service report.
(I had specifically requested this to be checked upon registration)
SA told me the following, not in order due to my memory; (I should have turn on my phone's voice recorder …)
- OBD scan not normally done. (WTF, if not done at 40K vehicle check, then until when?)
- Past fault codes which are ‘far away from last servicing’ are deleted (WTF, I was told be OBD scan not normally done)
- Only recent fault codes, if any, ‘will be surfaced’ so now can see the code S0398 (WTF …..)
I then request for a report of fault codes from the OBD scan result to be given to me, and was told by SA that this cannot be provided.
(the car is mine, the info is from my car, why can’t I have the info, what’s there to hide; WTF)
I was suggested by SA to changed battery.
Given the battery report showing ok but the root cause not known for S0398, I decided not to replace the AGM battery which is expected to last longer than current, but to monitor a while more if the same fault code comes up again .. hopefully not.
