Hi I
am currentky driving a sep 2005 FL E65 730iA with mileage abt 21k. Recnetly i sent in my car for serivicing and complain of 'kluck' noise in the fron of the vehicle to Kampong arang,
In the begining i was refused a coutersy car but on insisting i was given a 320, which basically was a take it or leave it situation.
Form a initail promise of 3 days, the car sepnt 15 days in the workshop. during which i had to call them wrt the car and they constantly came up with excuses on the delay. finally on friday i told them i need the car or they should give me a 7series as a coutersy car, within hours i was told the car is ready for collection. Currently the noise is till present but is less obvious. during the period of repair apprently they fouind oil leakages from several areas and they claimed they repaired the car.
What pisses me is the amount time taken, the lack of a equivalent courtesy car ( i had to rent a car from friend to pick up some associates from the airport), the lack of initiative from the staff to call me and inform me of the delays. Also i am amazed at the amount of problems that car had considering its age,
this is not the first time i had this probelm the last time that i had and still have a mild vibration of the steering and i sent in the car for 'repairs' they held the car for 4days claimed the problem was solved by changing the engine mounting. At that time i was refused a courtesy car.
I hope someone can advice me on who i can email to wrt to my feedback, I am also considering pursing the matter leagally if PML chooses not to respond, amazingly PML is the only website which doesnt carry a email address for the customer serivice dept.
thanks
cheers
Siva
am currentky driving a sep 2005 FL E65 730iA with mileage abt 21k. Recnetly i sent in my car for serivicing and complain of 'kluck' noise in the fron of the vehicle to Kampong arang,
In the begining i was refused a coutersy car but on insisting i was given a 320, which basically was a take it or leave it situation.
Form a initail promise of 3 days, the car sepnt 15 days in the workshop. during which i had to call them wrt the car and they constantly came up with excuses on the delay. finally on friday i told them i need the car or they should give me a 7series as a coutersy car, within hours i was told the car is ready for collection. Currently the noise is till present but is less obvious. during the period of repair apprently they fouind oil leakages from several areas and they claimed they repaired the car.
What pisses me is the amount time taken, the lack of a equivalent courtesy car ( i had to rent a car from friend to pick up some associates from the airport), the lack of initiative from the staff to call me and inform me of the delays. Also i am amazed at the amount of problems that car had considering its age,
this is not the first time i had this probelm the last time that i had and still have a mild vibration of the steering and i sent in the car for 'repairs' they held the car for 4days claimed the problem was solved by changing the engine mounting. At that time i was refused a courtesy car.
I hope someone can advice me on who i can email to wrt to my feedback, I am also considering pursing the matter leagally if PML chooses not to respond, amazingly PML is the only website which doesnt carry a email address for the customer serivice dept.
thanks
cheers
Siva