Hi All,
My name is Spurs Goh (as u can tell I happen to be a long-suffering Spurs fan). I wish I could say something friendly for my first posting but I am really flustered, after purchasing my new 523i end-June. Let me relate my experience:
Within a week of driving, two warning indicators lit up and considerably affecetd by steering (I can't even make a U-turn at some narrow bends). I called up the Kampung Arang workshop and was told that the sensor was faulty and that I should send the car down for repair. I took half a day leave and turned up on July 10 at 2 pm. I was told by a CSA to turn up again on Wed at 8.30 am. His reason was that he needed to do a thorough check which could take a full day.
I took a day's leave on July 12 and arrived promptly at 8.30 am and left after handing over my car. . By 10.30 am, I received a message that my car was 'Ready for Collection". I took a cab happily down to the workshop and was told that the sensor was faulty (DON'T WE ALL KNOW THAT THE FIRST TIME!!) and that there was no available stock. I was told to come back another day (no indication when). The CSA told me that a few other new BMW had the same problem and that the sensors had all been used up and that they needed to order more.
On thinking back, I can't believe that BMW has such a reputation for new vehicles, and wose, such terrible workshop service. The CSA always appeared to be busy and seemed irritated by my frustration (although he remained quietly polite.) If he had known that this was a standard problem, why not tell me so at my first visit. And why such a misleading SMS???
My BMW friends, don't we deserve any compensation except for some cheap taxi vouchers. I told the CSA that since the problem was entirely theirs, could I have a separate car to drive (I don't mind an old one) since I felt the car was not safe for driving, especially on sharp bends.
Or they could get someone to collect my car instead of making me do so myself....for the THIRD trip. The answer: you guess it, we don't provide such service.
Sorry to take up your time, everyone!
My name is Spurs Goh (as u can tell I happen to be a long-suffering Spurs fan). I wish I could say something friendly for my first posting but I am really flustered, after purchasing my new 523i end-June. Let me relate my experience:
Within a week of driving, two warning indicators lit up and considerably affecetd by steering (I can't even make a U-turn at some narrow bends). I called up the Kampung Arang workshop and was told that the sensor was faulty and that I should send the car down for repair. I took half a day leave and turned up on July 10 at 2 pm. I was told by a CSA to turn up again on Wed at 8.30 am. His reason was that he needed to do a thorough check which could take a full day.
I took a day's leave on July 12 and arrived promptly at 8.30 am and left after handing over my car. . By 10.30 am, I received a message that my car was 'Ready for Collection". I took a cab happily down to the workshop and was told that the sensor was faulty (DON'T WE ALL KNOW THAT THE FIRST TIME!!) and that there was no available stock. I was told to come back another day (no indication when). The CSA told me that a few other new BMW had the same problem and that the sensors had all been used up and that they needed to order more.
On thinking back, I can't believe that BMW has such a reputation for new vehicles, and wose, such terrible workshop service. The CSA always appeared to be busy and seemed irritated by my frustration (although he remained quietly polite.) If he had known that this was a standard problem, why not tell me so at my first visit. And why such a misleading SMS???
My BMW friends, don't we deserve any compensation except for some cheap taxi vouchers. I told the CSA that since the problem was entirely theirs, could I have a separate car to drive (I don't mind an old one) since I felt the car was not safe for driving, especially on sharp bends.
Or they could get someone to collect my car instead of making me do so myself....for the THIRD trip. The answer: you guess it, we don't provide such service.
Sorry to take up your time, everyone!