Markus
Well-Known Member
I hope that my post will serve to alert as many of you of what could potentially happen when you are unfortunate enough to have to make a motor accident insurance claim:
Day 1
- crash into back of lorry on Birthday
- bonnet crumpled and front Hamann body kit fractured in middle - heng none of lights not shattered or radiator damage but bonnet cannot be opened
- call up AXA insurance; helpful CSO says policy only allows for approved workshop (note to self: if you are spending 2k (max NCB) on a policy, pay $100 more for unlimited workshop)
- look through list of approved workshop; pick only one that sounds familiar - STAR AUTO!?
- drive to STAR Auto - impressed with one stop service - can file insurance report at same time
- take cab to restaurant for champagne lunch to get over misery :verysad:
- board flight to India somehwat drunk
Day 5
- back in Singapore
- call up STAR for update - helpful CSO says 2 weeks to repair car so lan lan hire pokey Polo
- enquire if possible to top up and have Hamann bodykit instead of STOCK
- STAR saleslady emails back in evening to say can but must top up $1.68k as insurance only cover for STOCK bodykit so reply let me consider but meantime please proceed with bonnet and whatever else needs to be done.
Day 6
- go down to STAR; have word with CSO and workshop supevisor. Enquire if M-tech would be cheaper than Hamann. Workshop promises to get back to me same day. Also ask for list of repairs. Nothing heard
Day 11
- send email reminder for response on bodykit. CSO says oops sorry for delay in replying but M-tech must top up $1.3k. Instruct CSO by email to forget about M-tech or Hamann and just proceed with STOCK. CSO reminded to get back to me asap on expected date of collection as leaving for Taipei.
Day 14
- email to CSO; hullo my car's estimated date of collection
Day 16
- get PA to call as away in Taipei - efficient PA gets back within 15mins says workshop mgr say can collect tomolo Saturday last collection time
- arrange for brother to collect car as only arrive back after collection time
Day 17
- Brother drive car over. Gasp in shock - Car dirty inside and out; Bonnet gap on one side and protrude out on other by 5mm.....Hamann BODYKIT????
- write angry email to insurance company and STAR
Day 18
- email response from STAR workshop mgr to say will look into matter; 15 mins later workshop calls says um when are you coming down to pay the $1.6k ah? Blasted caller who then says okie nvm then.
- no response from AXA
Day 19
- workshop mgr calls and says sorry saw your email about Stock bodykit. But we fixed Hamann because we wanted to save you money as you would have had to replace your foglights with stock bodykit. Oh and we only use genuine stuff hor. Moreover we knew you were in Taipei so wanted to save you on phonebills. And regarding poor fit, how come your brother didnt' say anything during collection ah? If you like I can even come and drive your car down now to see what is wrong. Replied thanks for the bedtime story but I have no kids and I'd be crazy for you to touch my car. Regarding my brother, if you wanna go down that path how come you believed that he is my brother simply because some lady called claiming to be my PA ah? You oso never call to verify with me and simply release my car? :nutkick: . 30 mins later workshop mgr writes email to say sorry that we cannot live up to your expectations
- no response from AXA
Day 23
- AXA replies - wow at last! "Investigation reveals that STAR installed a STOCK bodykit for you and if you like they have pictures for you. Oh and you have a 9 month warranty for defects so you can always go and let them correct fault for you lor. Thank you and have a good day!". Send nasty email to AXA and STAR
Day 25 (today)
- AXA replies - we are still looking into matter
- STAR workshop mgr responds to email - "we refute Marcus' claims that we are liars. We did fix a Hamann kit and we also have pictures if he would like to see them. On the bonnet and dirty car, how come his brother never indicate any fault when he collects. Yet I give Marcus benefit of doubt and offer him all the options but he has not accepted them so that we can make his experience with us a "Memorable" one. He can complaint (sic) to CASE if he wants. Oh and we here at STAR never never ever tell lies!!! Sompah!
Day 1
- crash into back of lorry on Birthday
- bonnet crumpled and front Hamann body kit fractured in middle - heng none of lights not shattered or radiator damage but bonnet cannot be opened
- call up AXA insurance; helpful CSO says policy only allows for approved workshop (note to self: if you are spending 2k (max NCB) on a policy, pay $100 more for unlimited workshop)
- look through list of approved workshop; pick only one that sounds familiar - STAR AUTO!?
- drive to STAR Auto - impressed with one stop service - can file insurance report at same time
- take cab to restaurant for champagne lunch to get over misery :verysad:
- board flight to India somehwat drunk
Day 5
- back in Singapore
- call up STAR for update - helpful CSO says 2 weeks to repair car so lan lan hire pokey Polo
- enquire if possible to top up and have Hamann bodykit instead of STOCK
- STAR saleslady emails back in evening to say can but must top up $1.68k as insurance only cover for STOCK bodykit so reply let me consider but meantime please proceed with bonnet and whatever else needs to be done.
Day 6
- go down to STAR; have word with CSO and workshop supevisor. Enquire if M-tech would be cheaper than Hamann. Workshop promises to get back to me same day. Also ask for list of repairs. Nothing heard
Day 11
- send email reminder for response on bodykit. CSO says oops sorry for delay in replying but M-tech must top up $1.3k. Instruct CSO by email to forget about M-tech or Hamann and just proceed with STOCK. CSO reminded to get back to me asap on expected date of collection as leaving for Taipei.
Day 14
- email to CSO; hullo my car's estimated date of collection
Day 16
- get PA to call as away in Taipei - efficient PA gets back within 15mins says workshop mgr say can collect tomolo Saturday last collection time
- arrange for brother to collect car as only arrive back after collection time
Day 17
- Brother drive car over. Gasp in shock - Car dirty inside and out; Bonnet gap on one side and protrude out on other by 5mm.....Hamann BODYKIT????
- write angry email to insurance company and STAR
Day 18
- email response from STAR workshop mgr to say will look into matter; 15 mins later workshop calls says um when are you coming down to pay the $1.6k ah? Blasted caller who then says okie nvm then.
- no response from AXA
Day 19
- workshop mgr calls and says sorry saw your email about Stock bodykit. But we fixed Hamann because we wanted to save you money as you would have had to replace your foglights with stock bodykit. Oh and we only use genuine stuff hor. Moreover we knew you were in Taipei so wanted to save you on phonebills. And regarding poor fit, how come your brother didnt' say anything during collection ah? If you like I can even come and drive your car down now to see what is wrong. Replied thanks for the bedtime story but I have no kids and I'd be crazy for you to touch my car. Regarding my brother, if you wanna go down that path how come you believed that he is my brother simply because some lady called claiming to be my PA ah? You oso never call to verify with me and simply release my car? :nutkick: . 30 mins later workshop mgr writes email to say sorry that we cannot live up to your expectations
- no response from AXA
Day 23
- AXA replies - wow at last! "Investigation reveals that STAR installed a STOCK bodykit for you and if you like they have pictures for you. Oh and you have a 9 month warranty for defects so you can always go and let them correct fault for you lor. Thank you and have a good day!". Send nasty email to AXA and STAR
Day 25 (today)
- AXA replies - we are still looking into matter
- STAR workshop mgr responds to email - "we refute Marcus' claims that we are liars. We did fix a Hamann kit and we also have pictures if he would like to see them. On the bonnet and dirty car, how come his brother never indicate any fault when he collects. Yet I give Marcus benefit of doubt and offer him all the options but he has not accepted them so that we can make his experience with us a "Memorable" one. He can complaint (sic) to CASE if he wants. Oh and we here at STAR never never ever tell lies!!! Sompah!
