PML is like Kah Motors in its heyday. Then, the Honda sales people were ignorant, arrogant and totally forgotten their bills were paid by customers.
I went to Kah Motors couple of weeks back after tea at IKEA with my wife. It was empty as empty can be.
In sales, Hero and Zero differ by only a letter.
I do not need those wines and hampers sent to me, or 7PP benefits or sweet talking. No, I do not hanker these.
What I want is just technical competency and an honest approach to solving problems. These days, the SAs at PML are trained on "customer management" rather than technical competence.
And the sales people are as expendable as ever. Earning fat commisions and bonuses but lacking in product knowledge and customer-centricity.
BMW should just set-up a website for me to click-to-buy. No middlemen like sales people required. Pass on the savings to customers and increase customer satisfaction.
If only a small group of people stop buying BMWs for just 9 months, the negative growth over 3 quarters will be glaring.
Good day.