Z4 - PML or TTS ? and Alpina Z4

[louis]

dear all,

the above mentioned email is in pdf format which i am unable to attach and send via PM. i will need ur email addresses. alternatively, if i am heading down to sunday's meet up, i will bring along a copy, no promises though... family first.

once more, Merry X'mas to one and all

 

[louis]

update: i will not be able to make it tmr. so if u wanna take a look at it, just PM me ur email.

cheers

 

[louis]

btw, i've received some queries on whether its alright to post the email and share it with everyone.

it was forwarded to me by my sales rep and i don't think it'll be appropriate for me to do so. however, i am willing to privately email it to those who are really keen to discover its contents.

how u all understand.

 

[marclees]

PML has stated in an email that they are not obliged to service the car (even with payment) although it is under international warranty - unless it is purchased via the assigned agent ...hmmm comments?

This is incorrect . PML is merely a distributor / retailer and service agent . They are not BMW

The trick is to get your warranty registered with BMW Asia . Once this is done , PML is legally obliged to service your vehicle .

Of course , just because they are obliged does not mean they will give you the 'best ' service . Expect some degree of administrative delays (same as any bmw owner : )

Any issues , just keep raising it with BMW Asia

The good news is that PML service dept has its own separate P&L ; so to some extent , it doesn't really matter whether you buy the vehicle from PML sales dept or not.

I know of people who self imported their own BMWs ; in one case , the warranty expired by 2 months and the vehicle developed a major technical issue .

PML quoted a 'small nuclear bomb' to repair (S$8500). The owner just crossed the causeway and went to the BMW Agent (Auto Bavaria) in Johore . He was quoted (M$9200 ) for the same repair. a 50% discount based on exchanged rates then .

Do also note that OMVs prices can differ substantially in EU (as much as 20% ). It does not matter if BMW Asia is the importer . (Every BMW office worldwide has its own P & L ) . In fact , if one were to acquire the BMW from a discounted dealer in EU , the OMV can actually be lower than what BMW Asia (and PML ) can get., and with better specs.