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Re: Open Letter Gone Missing? Great! Glad to hear things worked out well for you and your twins! Robert Friends dealt with your case? I was speaking (then turned into a complaint) to a lady at PML on the phone earlier this week, she mentioned Robert Friends had left the company?! Did she BS...

Re: Open Letter Gone Missing? um... interesting how the this original thread went missing suddenly together with the 2 x 7 series that were last seen at PML?!

Re: PML BS again? Thank you all again for all the inputs. Actually it's really not about cutting down the cost... going with 3rd party isn't that much cheaper anyway. The issue here is PML's After Sales service is extremely unprofessional and full of non senses, and not to mention about...

Re: PML BS again? Thank you all for the great response within just one day! I guess the summary to the answers is "do it at your own risk" and it really depends on which CSA I bump into and what he feels like on the day?! It's rediculious most of the BMW lovers here have to deal with this...

Re: PML BS again? Oops.... it's an E83 X3 2.5i, auto / steptronic. Thanks.

Hi all, My car is only 10 months old, just over 20k KM and due for the first Oil Service soon. Because of my EVERY visit to PML's after service turned out to be quite an Ultimate Despressing Moment I decided to take the advices from the fellows on this forum, and checked out BVO and...