Re: 1 day E90
Really feel sorry for guys having problems with their new car, particularly Janson.
Your case is really one of the most ultimate I have heard, considering it is suppose to be the "Ultimate Driving Machine". One parallel case that come to mind was the super case involving a then new model Korean MPV which got so much BAD PRESS it was not funny. Then again, we have the other well known luxury continental breakdowns in the news every now and then.
I felt you really have a case there. You can consider pursuing the matter further.
Come on, forget about the manager, go higher management or beyond.
Document everything then go maximum, do not let them take you for granted.
Believe me, when you get to CEO or Chairman level, things will move.
Do give these people a chance to react appropriately on a written dateline before the bad pubilicity stage.
I would like to emphasize again, be professional, document your correspondence and control your language to avoid libel.
Good Luck.