Dear Mod, can I talk about how unhappy I am being a PML customer?

[wobbles]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

Sad man... I am kuching ikan billis kicik miao....

hhahaa

Bro, dun say until like that... F10 not kuching kurap. I'm talking about base base model types ... 1 series, Isetta... dun worry, yours is a STRAWBERRY bro

 

[mobilefriend]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

Warranty and accident repair are 2 totally separate subject, unrelated.

Why? I'm under the misconception that PML will do a better job and look after their customers better. Moreover, since I know I wasn't at fault, why shouldn't I have my car repaired by the most qualified people?

I was rear-ended once and PML did complete my repairs without any issues. The issue I'm pointing out here is for cases that are not that clear cut.

why the hell on earth you call PML to tow and repair your accident car when your 3 years warranty is up ?

you send your own head as carrot head,PML sure chop what.

PML going to complain to MOD to shut down this thread soon.

 

[wt_know]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

you should rethink twice who is "the most qualified people"

why shouldn't I have my car repaired by the most qualified people

 

[Bryan540]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

It's a BMW, right? The ultimate driving machine, ya? Why is everyone so fearful of a brand new lemon when this is BMW we are talking about?

Or BMW is not as robust?

becos i drove a brand new lemon 320 in yr 2000 and pml unable to solve it....sold it away n drive a tom yam car wif no problem....so v v scared...imagine every week go pml drink coffee....i rather spend my time go hm slp or watch porn...haha

 

[Puffer]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

hearsay MA also can do adoption...and is 20k. anyone knows? imagine PI M5-400k, adoption 20k. MA M5 500k....save 80k

 

[wt_know]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

must double confirm that after adopion the car is treated like legitimate child with equal love and not illegitimate kia with lowest care

ie: illegitimate kia treatment = if claim warranty must pay upfront first and then claim warranty pay back

hearsay MA also can do adoption...and is 20k. anyone knows? imagine PI M5-400k, adoption 20k. MA M5 500k....save 80k

 

[Puffer]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

True true... But also cannot confirm. Take money time love u deep deep. When u sick and need help, throw u out in the open expose to sun/rain/wind, after lunch,dinner,supper,breakfast then take a look. Then after charge u for med and examination. 20 k to buy the AD plastic tag to put at license plate.10k each for front and back

 

[acupunch]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

I know many distributors, including PML does not do third party claims. When I got rear ended in my maser, I went to hong seh and they dont do third party too. I claimed my own insurance, paid up excess of $10k, paid up in cash my car rental for the duration of the period of several thousand dollars, and afterwards, had to go to AIG to claim all my monies back from the fella who banged me.

I'm not sure if there is any AD in singapore that does 3rd party claims. got or not I'm curious. I agree that one would expect them to provide this service but I have an impression everyone's not doing it, so nobody feels guilty about not doing it. I was disappointed of course, but it was a case of LPPL coz I cant even go to any other workshops to repair my car, no parts.

Yes, Borneo Motor. I owned a Toyota Corolla Altis back then. I'd successfully claimed 3rd party insurance with the help of service agent at Borneo Motor accident repair. I was front ended by a lorry driver who dropped off goods behind Palais shopping. The lady at service was an agent to service Lexus customer, but I was lucky (not sure how it turn out that I was served by her, thank GOD) from then onwards all my repaired on my Altis was process by her even I continue to owned that Corolla Altis.

What that lady advise me was, we must secure evident that you had a strong case against the 3rd party. So what she advise was, claimed my owned 1st party with me paying my access. Once repaired was done and payment from my owned insurance is complete, she will help proceed to help claimed from 3rd party insurance on the access I paid earlier. once I get back my access, I can bring that case when renew my next insurance to entitle for full NCB I accumulate over years. the whole entire process took about 3 months ( to claim back my access). That time it was just in time when I renew my road tax and insurance. so no problem.

Haven't gone back Borneo Motor since I owned this BMW. So my guess is the ppl worked in the department and manager that lead the business.

 

[st8800]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

True true... But also cannot confirm. Take money time love u deep deep. When u sick and need help, throw u out in the open expose to sun/rain/wind, after lunch,dinner,supper,breakfast then take a look. Then after charge u for med and examination. 20 k to buy the AD plastic tag to put at license plate.10k each for front and back

I cannot be bothered with PML plastics too... took it out and change to plain black ones....

 

[acupunch]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

It's a BMW, right? The ultimate driving machine, ya? Why is everyone so fearful of a brand new lemon when this is BMW we are talking about?

Or BMW is not as robust?

as you pointed out, it an Ultimate Driving Machine, NOT an Ultimate Robust Machine. I wished it could be better.

 

[Racebred]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

Dear racebred,

I wonder in your previous case, did you consider using outside workshop such as MBM or even BVO (wonder if they do accident claims)? Can't they order the parts for you? Or you were concern about the workmanship?

Sorry to hear about your experience, definitely can relate to that.

Because there was relatively fewer units of my car model running on the road, there's almost no lobangs to get car parts for my repair (as opposed to wear and tear parts). No other workshop in singapore could do the job. I had to go back to the AD to get the job done. Besides, they kindly listed in my tubi exhaust into the damage list, and they ordered and fitted it for me. The service was top-notch, the quality of the job impeccable. However the SOP was to claim my own insurance first (as was acupunch's case a few posts before this). I was very comfortable with that because the rear-ending was very clear cut. So I knew I would be reimbursed in full.

With this SOP, it would be normal to expect to pay for towing, and other related expenses first too. You can claim all these back later.

I think there's nothing really wrong with ADs not doing third party claims (in the sense that everybody else is doing it). But the service and the attention to detail from PML could have been improved.

 

[DriveAllDay]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

Hi

I believe it is standard practice to first claim from your own insurance, then from 3rd party. The workshop would need assurance of payment before commencing repair, and 3rd party claims can take a really long time.

In my case, my previous Audi A4 was hit by a truck from the side. Towed to Premium Automobile. Must say the whole process was handled very professionally. They claimed my insurance to commence work, but proceeded to help me claim 3rd party. The claim was successful, and the process was smooth, but took months to complete.

It's true that there's no such thing as replacement car. PA arranged a rental for me, which I had to pay $3000 upfront for a month's rental, and claimed 3rd party myself. That claim was painful though -- took a full year. The 3rd party insurer's automatic reply was to reject the claim outright, and then offer 30%, then 50%, 70% and eventually 100%. Each back-and-forth takes 1-2 months.

Hope this helps.

 

[wobbles]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

Insurance companies here are all about raking in as much profit as possible, and making it as difficult as possible for us to make claims against them. It's just a bad business mentality for the customers, but a brilliant business strategy for the shareholders...

Macham like SMRT or SBS when they over charge us on fares!

 

[mobilefriend]

Re: Dear Mod, can I talk about how unhappy I am being a PML customer?

Thanks for your response Racebred. I agree with what you said.

rgds

Because there was relatively fewer units of my car model running on the road, there's almost no lobangs to get car parts for my repair (as opposed to wear and tear parts). No other workshop in singapore could do the job. I had to go back to the AD to get the job done. Besides, they kindly listed in my tubi exhaust into the damage list, and they ordered and fitted it for me. The service was top-notch, the quality of the job impeccable. However the SOP was to claim my own insurance first (as was acupunch's case a few posts before this). I was very comfortable with that because the rear-ending was very clear cut. So I knew I would be reimbursed in full.

With this SOP, it would be normal to expect to pay for towing, and other related expenses first too. You can claim all these back later.

I think there's nothing really wrong with ADs not doing third party claims (in the sense that everybody else is doing it). But the service and the attention to detail from PML could have been improved.