Re: Oil Leak expeneice from 320i
Nightwind;410499 said:
Thanks, i have written a letter to them to appeal. I also thought that as vehicle is below 3 years old and only 40,000 km milieage it would still be covered by the warranty....
i went to one mechanic outside and they say the actual part (the oil gasket itself) only costs approx SGD600-800 max....so i am quite shocked they quote a fee of SGD2,700/-
And again this should still be under warranty....i mean the profit margin for PML on this must be 200-300%!!!
Sigh. Don't want to say this.
But reading this makes me want to rant a bit.
Bear with me.
PML service center can be bunch of self-serving a*holes.
1st hand frustrating experience...
Several times, over the almost 9 years of ownership.
The service managers are pathetic in their client management.
It's all about lip-service. And goodness what actually goes on in the workshop.
E.g. Historical incident. Once after servicing.
Airbag warning light comes on.
We return the car to them right away.
PML immediately blames us - the owner: for vacuuming the car, saying it tripped the sensor.
By chance, there's a little card in the back seat from PML.
Stating they vacuumed the car post servicing as a "courtesy".
Seeing hard evidence.
They quickly switch their stance.
And blame something else for the Airbag warning.
Eventually try to settle for waiver of labour - charging us for parts.
We were exasperated to say the least.
Poor client accountability - self interest is primary concern.
Sometimes Piss-poor knowledge of their own cars.
Seriously, you would think that they would have some respect in the job they did.
But it appears they perform at the lowest common denominator.
To be fair, I'm sure there might be some good exceptions.
But I'm afraid my/my family's experience hasn't been quite so pleasant.
Please bring your car to R2D (Bukit Batok St 23) or BVO (Sin Ming opp. Ubin Seafood)
Find Rod or Ah Wee for a 2nd opinion.