Re: Oil Leak expeneice from 320i
niteblu;410554 said:
Sigh. Don't want to say this.
But reading this makes me want to rant a bit.
Bear with me.
PML service center can be bunch of self-serving a*holes.
1st hand frustrating experience...
Several times, over the almost 9 years of ownership.
The service managers are pathetic in their client management.
It's all about lip-service. And goodness what actually goes on in the workshop.
E.g. Historical incident. Once after servicing.
Airbag warning light comes on.
We return the car to them right away.
PML immediately blames us - the owner: for vacuuming the car, saying it tripped the sensor.
By chance, there's a little card in the back seat from PML.
Stating they vacuumed the car post servicing as a "courtesy".
Seeing hard evidence.
They quickly switch their stance.
And blame something else for the Airbag warning.
Eventually try to settle for waiver of labour - charging us for parts.
We were exasperated to say the least.
Poor client accountability - self interest is primary concern.
Sometimes Piss-poor knowledge of their own cars.
Seriously, you would think that they would have some respect in the job they did.
But it appears they perform at the lowest common denominator.
To be fair, I'm sure there might be some good exceptions.
But I'm afraid my/my family's experience hasn't been quite so pleasant.
Please bring your car to R2D (Bukit Batok St 23) or BVO (Sin Ming opp. Ubin Seafood)
Find Rod or Ah Wee for a 2nd opinion.
Hi all i just wanted to share my very frustratiung experience with all bros. If you check the history of this thread you will note i first had major oil leak on 23 Jan 09. PML charged me SGD2,700/- to fix what they said was a gasket leak.
In between then and now (Dec 09) barely 11 mnths later i also had a failure of aircon compressor (another SGD1,700).
Now I again see very low oil levels and i got the BMW service mechanic (24 hr) to inspect vehicle. They say there is a leak and I sent the car to PML saying this should be covered by repair warranty. PML's reply was that this was a new leak. More money. I reluctantly agreed, i had no choice. It took them 1.5 days to do the job and when i collected the car i noted they also did alot of other work.
I did not question them. Afterall this was PML, i thought, and they would not rip us off like some outside mechanic. I checked the oil level BEFORE i drove the car back and it showed at least 75% oil level. So I was quite happy. Less then 20 mins into the drive i checked again and the oil level had dropped by 50% back to approx 25% level. It was still ok to drive but the oil level was very low.
I called the 24hr BM service mechnic again and he said there was oil leak. In fact he showed me the SAME LEAK that was identified by the 1st mecahnic. THE PML PEOPLE DID NOT EVEN FIX THE ORIGINAL LEAK. Now I wonder what the fuck were they doing to the car for 1.5 days? What were they charging me for? WTF man!!! I was damm pissed off
I talked to the CSO and he insisted the leak was fixed. I told him his owm PML mechanic confirmed leak was still present. They reluctantly agreed to come pick up the car. Supposed to come at 10.30am, did not come at all. I called again and finally their man came at 5PM to get car. It took another 1 day to repair.
In the interim i reviewed their service log and noted they changed and charged for lots of stuff that was not related to the problem. They claim to replace a "Gearg Box Sleeve" that was damaged (SGD289). I assumed this referred to the leather covering encasing the gear but i know they did not change this. They also charged for fixing steering wheel "oil leak". (SGD400 over). Then they charged me SGD120 for polish when there is a SGD100 promotion for this.
Upon getting the car back (and the guy was over 2 hrs later delivering), i was partially pacified as i noted oil leak appeared fixed. I closely monitored the oil levels which stayed above 75% level for 2 days so i think it was ok. BUT THERE IS NOW A STRANGE SOUND FROM FORWARD WHEELS WHEN THE CAR GOES OVER SPEED BUMPS. This was not there before.
I am bringing the car back again to them to complain.....i am sooooo disappointed with the kind of servivce. Its clear this was a 1/2 past 6 job just because i drive a miserly 320i and not a 740.....
This is the last time i take my car to PML and the last time i will participate in any of their events. I am one frustrated and diappointed customer. My next car will definitely not be a BMW. My dad's 5 year old TOYOTA PICNIC is so much fewer problems by comparision.
Any advise from the brothers will also be much much appreciated. Thanks