Hmm... seems like no major complaints on their service, which is gd. Then my friend must be an anomaly, cos his whole experience was like a game of tug-of-war...
So what happened was my friend booked a 435i early Dec 2013. Supposed 2 be able to collect early April, but he received news in Feb that there'd be a delay until June, and there was no explanation given. After a subsequent exchange of heated phone calls, they finally said that car would be ready mid Apr.
When friend collected car, 1 of the first things he did was to sticker the front bumper, but there were bubbles, so he brought back to the shop to re-do.
When the sticker was removed, the underlying paint came out, which was quite shocking cos default paint sealant shouldn't be so
cui that it can be so easily torn.
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Possible that it was the sticker shop's fault, but according 2 my friend, he's been there countless times 2 sticker his previous rides and no prob, so small likelihood. Friend suspected could be that PML didn't do a proper paint job, so contacted them regarding this, but they insisted that my friend must have done something 2 damage the paint. Again, it was a tug-of-war of phone calls to and fro. SE had a very nonchalant attitude.. there's once when i witnessed how, during a convo with my friend, the line cut-off and SE didn't even bother calling back. Regardless of who was really at fault, small things like these made the whole experience very unpleasant. No resolution offered.
in the meantime, problem still unresolved.. lol... my friend's driving his scarred 435 around while the matter has been raised to the GM..
ok..end of my cheong hei story...
if service depends on car model also not right ley... i get that 435 is not a supercar, but I think it warrants a higher level of service quality, regardless of whose fault it was.
as someone who is pretty fussed about aftersales service, friend is now sian-half, feels regretful and feels that should have gotten something from munich instead...lol.
