Re: Bad Experience at Zaino Detailing Centre (First Auto Venture)
Khoo;604576 said:
Hi all Bros who responsed to the thread,
Since I started the thread, I would like to reinterate that I have nothing against the workmanship shown else I would not have return for another round of polishing service.
The main issue I faced is the pressure selling I experience.
Hi Tay, as mentioned in your earlier reply that you will review the CCTV and investigate , I realy look forward to your reply.
Dear Bro Khoo
Thank you for the opportunity.
Here is a short account of what happen, to the best of my knowledge.
Since words can be translated into many moods because the lack of body and facial expression, i would like to state that this reply come with a friendly gesture from me.
Mr Khoo called in to make appointment to come down the same day.
Over the phone, Jean quoted $228 to you.
Over here, we have only one type of service package, which includes Interior.
Jean mentioned to you that paint correction is not included, should your car requires one due to watermarks and swirls.
You enquire the price of the paint corrections and Jean uoted you price range of $80 - $180 upwards depending on paintwork condition.
Jean advised to drive your car down to have a quick assesment. This way, quotation can be done according to paintwork condition.
You asked Jean how long it takes, and Jean answered you ard 3-4 hours if w/o paint correction.
You request job to be done by 5pm.
Considering many car owner cancelled their appointment due to fowl weather, Jean obliged.
Tele conversation ended after you told jean u will be coming down.
Approx 1310hrs, you reached.
As Jean was ushering you in, My foreman was having his lunch upstairs.
She turned on the working lights and got the foreman to come down to asses the paint condition.
While foreman was sizing the condition, Jean starts to go thru the price list on the phamplets. Its just the SOP over here.
Your last visit was in year 2009.
Foreman quoted $180 for paint correction, whole car, 13 panels altogether, for a single session.
Quotation was due to watermarks and swirls.
Price was factored in with the cost of products, labour, pads wears etc.
Compounds and pads do not come cheap at all.
However, foreman mentioned voluntarily that in case you decides to sign up for the package at the end of the day, he will waive $40 off from the earlier quotation.
You mentioned to Jean that u are more comfortable with single session.
Jean says, single session is just as great but she recommend that you to at least repair your paintwork before sealant application because if you do not do that, during collection, you might still see lots of imperfections and surface marring since sealant does nothing to repair the paint surface but only adds protections and gloss.
You then ask foreman if all the scratches can be removed. Foreman says most will go away but deeper ones can only be reduced with paint correction.
You told the guys that u came before and remember that the price was below $200.
You even ask if Rapi, Ah heng is still around and also if i am still the boss. Jean replied that TAY is still the business owner.
You then proceed to fill up your particulars on the Job sheet.
While u are writing, Jean and foreman went ard the car to asses your car again.
Then Jean came to u this time quoting a discount of paint correction to $120 for paint correction on the hood, roof and boot.
Jean go on to reduce further because she does not want you to return collecting the car with marring later on that might make u very dissapointed with the finish.
(We experience cases of customers telling us they do not mind the marring initially, but after the job is done, apparently, the marring became more pronounced, considering that the contrasting of the bad and good reflection starts to gap even more. In few cases, we have to do a complimentary PC for the hood to make the customers feel better)
After that, u took along with you the job card filled with your particulars and the price quoted and drive off just like that.
Foreman and Jean stood there and watch you go about 1340hrs.
If you would have stayed probably, you will be late for your 5pm Appointment.
already so I'll stop here b4 i get 
