Dealing with PML aftersales is a pain the arse

[porky88]

F10 535i courtesy car offer is a camry??!!!

Am I the only only with steering wheel grinding sound issues??!!! In workshop for a total of 4 times total 7 days... today pick up from PML after 2 days in repairs.. they said solved... KNN grining sound still there... nothing solved.

I called them up after that.. then offer courtesy car??? so no shout at them no courtesy car???

tomorrow morning go bang table liao... anyone want to go down video tape and put on you tube as a guide for the bros here....

really really pissed....

 

[lucas111]

Re: Dealing with PML aftersales is a pain the arse

Can you give more detail about this grinding sound?

They cannot resolve nvm. But don't treat their customers like they are idiots. In your case really waste everyone's time.

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

it's a kar -kar -kar... grinding sound... low tone but very distintive and extremely annoying!

occurs at low speed... less than 40km/h.. mostly on left steers

first 10 mins in the morning when car is cold.. no sound...

Had a foreign guest in the car a few days ago and was "suan" .. he asked me how long i never service car already!!!! Car is barely six months old!

I don't think i am being unreasonable right?

I just want it solved... they can take all the time they want.. they have wasted enough of mine. I just want a COMPARABLE replacement car.

 

[naqshband73]

Re: Dealing with PML aftersales is a pain the arse

F20 116i courtesy car is Ford Mondeo......

Seems like PML is running out of BMW courtesy cars due to large number of "Lemons".

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

if u guys see a mad chap shouting at PML service counter at 8.30am .... that will be me

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

F20 116i courtesy car is Ford Mondeo......

Seems like PML is running out of BMW courtesy cars due to large number of "Lemons".

this is their house problem ... not mine!
head not so big don't wear such a big hat!

 

[44R]

Re: Dealing with PML aftersales is a pain the arse

it's a kar -kar -kar... grinding sound... low tone but very distintive and extremely annoying!

occurs at low speed... less than 40km/h.. mostly on left steers

first 10 mins in the morning when car is cold.. no sound...

Had a foreign guest in the car a few days ago and was "suan" .. he asked me how long i never service car already!!!! Car is barely six months old!

I don't think i am being unreasonable right?

I just want it solved... they can take all the time they want.. they have wasted enough of mine. I just want a COMPARABLE replacement car.

I had the same noise issue as yours.. Also, it occurs when slightly tap on the brake when turning left. I encountered this problem only after upgrading with 20' wheels.. too bad mine is PI car and under TWM warranty... I don't even have a table to bang...

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

mine is fully stock! 18" with runflats.... don't think is rims

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

My intention is to reach settlement with PML.. if not it's straight to BMW Asia...
I have cleared my day's schedule to make sure both PMl and BMW understands my pains LOUD and CLEAR

 

[Ahwing]

Re: Dealing with PML aftersales is a pain the arse

How about try going to MA, intend to do my servicing there after so many news abt pml

 

[lucas111]

Re: Dealing with PML aftersales is a pain the arse

My intention is to reach settlement with PML.. if not it's straight to BMW Asia...
I have cleared my day's schedule to make sure both PMl and BMW understands my pains LOUD and CLEAR

Upz for you. Be firm. Tell them exactly what you want and ask them for a meaning resolution.

 

[44R]

Re: Dealing with PML aftersales is a pain the arse

I had been using stock 17" for more than a month until replacing with 20" and this issue exhibited.

Anyway, please keep us update if (how) they have fixed the issue. Thanks heap!

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

I went to Munich first.... no help there...
They are helpful bunch but lacking in experience.. if u know the exact problem.. they can help..
But if troubleshooting.. they lack experience..

I will go there and do minor servicing... anything major it's back to pml...
my logic is that PML took my money.. not munich.. if I bang table.. it's definitely with the PML...
if not I might as well buy PI and save truck loads of money

 

[lucas111]

Re: Dealing with PML aftersales is a pain the arse

Did you try asking on f10.5post?

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

yup...
They had a similar grinding sound.. but is due to the ARS pumps.. but my ride does not have dynamic drive as such no ARS...

I have browse through service bulletins / SIB and nothing comes up related to mine issue.

 

[Saosin]

Re: Dealing with PML aftersales is a pain the arse

Bro, test drive a similar model at PML if u can to confirm if problem exists on that test car. Sometimes some sounds are inherent.

 

[sszone]

Re: Dealing with PML aftersales is a pain the arse

maybe u wanna try switching back to 17 and see if there's anymore sound....assuming u still have your old rims n tyres

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

Bro, test drive a similar model at PML if u can to confirm if problem exists on that test car. Sometimes some sounds are inherent.

done... grinding sound only on my lemon car... the PML tester confirms it!

 

[porky88]

Re: Dealing with PML aftersales is a pain the arse

maybe u wanna try switching back to 17 and see if there's anymore sound....assuming u still have your old rims n tyres

bro.. i am on the original stock 18" rft

 

[sszone]

Re: Dealing with PML aftersales is a pain the arse

done... grinding sound only on my lemon car... the PML tester confirms it!

okie....reason enough to bang table but eh 8.30am too early....haha....think go have breakfast bang table at 9 or 9.30 better when everyone's in, including their managers