Dealing with PML aftersales is a pain the arse
- Thread starter porky88
- Start date
Re: Dealing with PML aftersales is a pain the arse
good idea.... with breakfast.. more energy too
the thing that got me really pissed...
1) they know the problem and can say solved when not solved!
2) courtesy car only offered after customers are pissed off!!
This is not an ethical way to do business! There are no perfect products.. there will be hick ups.. but the way they handle they customers... treat them like idiots...
When the pml guy offered Camry.. he said hertz only have camry left!!! i called hertz.... and i have a printout... they seriously treat me like an idiot! Plus if seriously hertx only have camry... why is that my problem?
If i cannot pay my car loan.. will pml pay for me???!!
good idea.... with breakfast.. more energy too
the thing that got me really pissed...
1) they know the problem and can say solved when not solved!
2) courtesy car only offered after customers are pissed off!!
This is not an ethical way to do business! There are no perfect products.. there will be hick ups.. but the way they handle they customers... treat them like idiots...
When the pml guy offered Camry.. he said hertz only have camry left!!! i called hertz.... and i have a printout... they seriously treat me like an idiot! Plus if seriously hertx only have camry... why is that my problem?
If i cannot pay my car loan.. will pml pay for me???!!
Re: Dealing with PML aftersales is a pain the arse
Cheers bro
Make sure you make it big. Pity I have a meeting tmrw morning, else i walk across to give u moral support. We as customers of PML have heard enough of this BS and high handed way of treating customers. Make a scence is the best, scare off their potential customers. embarrassed them. Those idiots. They often forgot we are the one who pay their salary.
Cheers bro
Make sure you make it big. Pity I have a meeting tmrw morning, else i walk across to give u moral support. We as customers of PML have heard enough of this BS and high handed way of treating customers. Make a scence is the best, scare off their potential customers. embarrassed them. Those idiots. They often forgot we are the one who pay their salary.
wt_know
Well-Known Member
Re: Dealing with PML aftersales is a pain the arse
i feel you bro
sell more cars + higher possibility of lemons + inexperience management + fed up mechs due to work overload = service sucks
it's a simple maths
and the worst is BMW Asia see no problem because sales figure is sibei tok kong = money come come = laughing to the bank
btw, you should receive customer feedback email after each service from pml .... rate sibei low and put your comment gao gao ... i think the email feedback is managed by BMW Asia. like i said, no high expectation
i feel you bro
sell more cars + higher possibility of lemons + inexperience management + fed up mechs due to work overload = service sucks
it's a simple maths
and the worst is BMW Asia see no problem because sales figure is sibei tok kong = money come come = laughing to the bank
btw, you should receive customer feedback email after each service from pml .... rate sibei low and put your comment gao gao ... i think the email feedback is managed by BMW Asia. like i said, no high expectation
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ktnpl
Well-Known Member
Re: Dealing with PML aftersales is a pain the arse
I was only offered 4 taxi vouchers by PML when I sent my car for 2 days to replace the HPFP under warranty. I took the vouchers anyway cos it is troublesome to inform the office and condo management to temporarily change the IU number in their carpark system for carpark entry.
I feel for you but sometimes just give and take so the blood pressure level will not shoot up lor.
I was only offered 4 taxi vouchers by PML when I sent my car for 2 days to replace the HPFP under warranty. I took the vouchers anyway cos it is troublesome to inform the office and condo management to temporarily change the IU number in their carpark system for carpark entry.
I feel for you but sometimes just give and take so the blood pressure level will not shoot up lor.
clara25
Well-Known Member
Re: Dealing with PML aftersales is a pain the arse
I have problem with them...car went in 3 times once was towed in. Total number if days spent in pml for the last 3 weeks is 10 days. Juz got back car few days ago problem seem like not solved again. Might go back again tml. Having problem with my boost. Hpfp change n air intake manifold duct changed still...haiz! No courtesy car at all. Got 4 taxi vouchers for 2 days
I have problem with them...car went in 3 times once was towed in. Total number if days spent in pml for the last 3 weeks is 10 days. Juz got back car few days ago problem seem like not solved again. Might go back again tml. Having problem with my boost. Hpfp change n air intake manifold duct changed still...haiz! No courtesy car at all. Got 4 taxi vouchers for 2 days
wt_know
Well-Known Member
Re: Dealing with PML aftersales is a pain the arse
i cannot accept 2 things, tell you cockabull reason like
1. no problem leh, drive for a few more days and monitor. come back if the problem persist.
2. problem is solved which is not
walao ... very tulan one leh everytime return to pml. waste time, inconvenience, and most importantly feeling tulan and spoil the day
i cannot accept 2 things, tell you cockabull reason like
1. no problem leh, drive for a few more days and monitor. come back if the problem persist.
2. problem is solved which is not
walao ... very tulan one leh everytime return to pml. waste time, inconvenience, and most importantly feeling tulan and spoil the day
ktnpl;763266 said:
wt_know
Well-Known Member
Re: Dealing with PML aftersales is a pain the arse
lucky lor ... the car sold by itself
after F10, F30 will bring in a lot of moola for them
with high coe, most car sale will be conti like bmw/merc/audi/vw and we all know at the moment bmw is still the favorite
lucky lor ... the car sold by itself
after F10, F30 will bring in a lot of moola for them
with high coe, most car sale will be conti like bmw/merc/audi/vw and we all know at the moment bmw is still the favorite
helbreath;763285 said:
tomace
Well-Known Member
Re: Dealing with PML aftersales is a pain the arse
Seek help from outside workshop to dyno wat actually happen (without delete e error code) then pop by MA.. Tats wat I did when my idrive prompts me transmission error.. Ending up replace Mechatronic.
Cheers ~~
clara25;763276 said:
Seek help from outside workshop to dyno wat actually happen (without delete e error code) then pop by MA.. Tats wat I did when my idrive prompts me transmission error.. Ending up replace Mechatronic.
Cheers ~~
