Munich Automobiles- getting from bad to worse

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

Hello all,

Munich Automobiles have been notified of this thread and it seems like there's 2 sides of the story.

A review is going on at this moment, and I urge all to restrain un-necessary comments and speculation until this case has been resolved.

How can there be 2 sides of the story? They r just trying to cover up? I did not mention what they tried to rectify with that's all, cos it was not satisfactory..

And I'm the actual owner.. With this statement of apparent 2 side of the story, it's making things worse and worse FYI, Ryan.

Why not I elaborate further: what they did.. My missing front pdc, they installed it for me.. To prevent actual lower omv, they gave me a higher open Cat Coe without even asking or informing me until I knew about it only upon collection.. And they gave me refund of the $1500 I paid for the sprayed rims and free M exhaust? As for the omv, I already warned on it if it would be low, i had to ask for it when I was about to drive off to discover that it's low.

The car is a nov 2010 manufactured that arrived in sg in Jan/feb. Stated date of pdi in service is feb 2011. They feel they have done enough with the rectification, as a customer I feel it's not cos I told them, the disappointment can't be quantified in $$. One of the very senior staff asked me: would I collect the car happy with the $1500 refund, M exhaust, an front pdc fixed, the answer I told them was "No".

So they are trying to claim that I'm making up a story now, well done.. Ryan.. Thanks for the info.. And I'm sure it's probably James or Joel who says there is a different story huh?

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

The only explanation why in their view, there is 2 sides
Of the story is simply they were never listening to my complaints all the while and which is exactly why the matter is not resolved after almost 2 months and i felt that everyone should know about
It.

To assume that and to mean I'm lying is Big joke.

 

[T6]

Re: Munich Automobiles- getting from bad to worse

Mass,

I am not taking Munich's side just like I have no brand loyalty. But just curious, what is the actual loss that you have suffered? Is it in terms of some "must-have" specs that were left out or in terms of OMV? Is it just a few grand and wont the compensation thus far cover that? You mentioned refund of spray job for rims and performace exhaust. Those must total about $7,500 to $9,000 region?

I agree no reason why OMV not available when car is already here is SG.

More importantly, does the M perform as you expected, Munich aside.

 

[TheNew7]

Re: Munich Automobiles- getting from bad to worse

2 different AD selling different range of BMW wont increase competitiveness and level of service/customer satisfcation. Why not having MA/PML selling the full of BMW??? I believe competition will benefit consumers.

Both Performance Motors and Munich Automobiles are owned by Sime Darby, so what you think is going to happen to competition? Its like the TCS Vs Channel U saga before.... break up only to merge.... whoever wins, we lose......

 

[wt_know]

Re: Munich Automobiles- getting from bad to worse

i think it's the "tulan" + "cheated" feeling that cannot be compensated

there was once i booked a dinner for family, long story short ... a lot of thing mess up from appointment time to room to menu. manager offer 30% off the biil and give some voucher for next visit. i decline and continue to fk the manager and said there is no next visit from me.

i do agree the M-exhaust which is $7.5k to $9k region is a nice service recovery gesture. i do hope the case can be resolved amicably and start to whack the car and enjoy the M engine.

Mass,

I am not taking Munich's side just like I have no brand loyalty. But just curious, what is the actual loss that you have suffered? Is it in terms of some "must-have" specs that were left out or in terms of OMV? Is it just a few grand and wont the compensation thus far cover that? You mentioned refund of spray job for rims and performace exhaust. Those must total about $7,500 to $9,000 region?

I agree no reason why OMV not available when car is already here is SG.

More importantly, does the M perform as you expected, Munich aside.

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

Mass,

I am not taking Munich's side just like I have no brand loyalty. But just curious, what is the actual loss that you have suffered? Is it in terms of some "must-have" specs that were left out or in terms of OMV? Is it just a few grand and wont the compensation thus far cover that? You mentioned refund of spray job for rims and performace exhaust. Those must total about $7,500 to $9,000 region?

I agree no reason why OMV not available when car is already here is SG.

More importantly, does the M perform as you expected, Munich aside.

The missing item was something which I said I want and they said it came.. Only 2 days before collection, it was discovered by myself that it's not present.. That contributed to the lower omv..in actual $$, the things given should be equivalent to loss of omv.. But I'm not harping on the loss of omv now.. It's integrity issue here.. I know for the fact the omv figure was available.. But it was not revealed.. I asked if there was another alpine white with fox red int coming, the answer was no.. Viola, now showroom has one AW 2011 model laying there.. I'm happy with how the car performs but that doesn't mean I can let the matter rest when they want me to sign a legal letter for transfer of the unused Coe under my name, with fraudulent content inside. And have the decency to ask my SE to talk to me, making the matter hush hush as if nothing happened?

And promise of good service? My things though minor go missing twice..

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

i think it's the "tulan" + "cheated" feeling that cannot be compensated

there was once i booked a dinner for family, long story short ... a lot of thing mess up from appointment time to room to menu. manager offer 30% off the biil and give some voucher for next visit. i decline and continue to fk the manager and said there is no next visit from me.

i do agree the M-exhaust which is $7.5k to $9k region is a nice service recovery gesture. i do hope the case can be resolved amicably and start to whack the car and enjoy the M engine.

Ur right, it's indeed the du lan + cheated feeling... Buy a M3 with all this shit.. It's indescribable.. To experience it at the world's first M dealer.. Wow.. Simply amazing..

 

[edisonsoul]

Re: Munich Automobiles- getting from bad to worse

In all fairness to the TS, we are talking about a M car here, the utlimate M experience, thus I do feel it is perfectly normal for him to expect a significantly higher level of service experience and greater attention to detail from the vendor end. I think MA also has to respect that M customers are obviously a savvy bunch with much greater expectations pertaining to the 'soft' aspects of the entire customer engagement process (ie pre to post sales), beyond the actual product itself. The PML mentality and attitude towards customers will obviously not work for this niche group. I will be looking to see how this incident pans out, particularly since I am currently assessing the merits of MA in fulfiling the M dream.

 

[Niva]

Re: Munich Automobiles- getting from bad to worse

The missing item was something which I said I want and they said it came.. Only 2 days before collection, it was discovered by myself that it's not present.. That contributed to the lower omv..in actual $$, the things given should be equivalent to loss of omv.. But I'm not harping on the loss of omv now.. It's integrity issue here.. I know for the fact the omv figure was available.. But it was not revealed.. I asked if there was another alpine white with fox red int coming, the answer was no.. Viola, now showroom has one AW 2011 model laying there.. I'm happy with how the car performs but that doesn't mean I can let the matter rest when they want me to sign a legal letter for transfer of the unused Coe under my name, with fraudulent content inside. And have the decency to ask my SE to talk to me, making the matter hush hush as if nothing happened?

And promise of good service? My things though minor go missing twice..

but that doesn't mean I can let the matter rest when they want me to sign a legal letter for transfer of the unused Coe under my name, with fraudulent content inside. And have the decency to ask my SE to talk to me, making the matter hush hush as if nothing happened?

sounds serious...y must sign this?

 

[bm323]

Re: Munich Automobiles- getting from bad to worse

I'm happy with how the car performs but that doesn't mean I can let the matter rest when they want me to sign a legal letter for transfer of the unused Coe under my name, with fraudulent content inside.

What is the fraudulent content?

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

but that doesn't mean I can let the matter rest when they want me to sign a legal letter for transfer of the unused Coe under my name, with fraudulent content inside. And have the decency to ask my SE to talk to me, making the matter hush hush as if nothing happened?

sounds serious...y must sign this?

Legal Letter to LTA for transfer of the unused cat b TCOE under my name back to them.. But content: initial letter was I accidentally registered the wrong Coe for my car. 2nd letter says I'm aware of the mistake due to oversight by Munich staff.. Both r not true on any account.

 

[bm323]

Re: Munich Automobiles- getting from bad to worse

Legal Letter to LTA for transfer of the unused cat b TCOE under my name back to them.. But content: initial letter was I accidentally registered the wrong Coe for my car. 2nd letter says I'm aware of the mistake due to oversight by Munich staff.. Both r not true on any account.

How do you know that the contents of the second letter are not true? Or why are the contents of the second letter not true?

Which months are the cat B and open cat COEs, and how much are they?

 

[satinGHOST|r!der]

Re: Munich Automobiles- getting from bad to worse

Ur right, it's indeed the du lan + cheated feeling... Buy a M3 with all this shit.. It's indescribable.. To experience it at the world's first M dealer.. Wow.. Simply amazing..

2008 M3 Price (PML)- $355,000 OMV - $106,000 (What I paid for...)
2011 M3 Price (MA) - $408,000 OMV - $90,000ish depending.

Both above from Agent.

Have we actually benefited in terms of better pricing or lost?
After-sales definitely is better with MA but at a steep cost. Worth ?

I would have expected MA to tell you the OMV before you signed the papers.
I got my OMV before I signed for my car with PML when they were doing the M cars. They gave me an OMV indication which was quite accurate by the time it was registered on the road.
Its quite weird that you got it MUCH later and it seems invariably off from what they hinted to you and what you expected. Could possibly a misunderstanding between both parties on setting what it should have been in the first place before you guys closed the deal.

 

[Niva]

Re: Munich Automobiles- getting from bad to worse

wa damn sians...my omv is 80k only. 2010 model - bought ard 350-60 i tink..forgot liao..

premium then

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

2008 M3 Price (PML)- $355,000 OMV - $106,000 (What I paid for...)
2011 M3 Price (MA) - $408,000 OMV - $90,000ish depending.

Both above from Agent.

Have we actually benefited in terms of better pricing or lost?
After-sales definitely is better with MA but at a steep cost. Worth ?

I would have expected MA to tell you the OMV before you signed the papers.
I got my OMV before I signed for my car with PML when they were doing the M cars. They gave me an OMV indication which was quite accurate by the time it was registered on the road.
Its quite weird that you got it MUCH later and it seems invariably off from what they hinted to you and what you expected. Could possibly a misunderstanding between both parties on setting what it should have been in the first place before you guys closed the deal.

2011 M3 (MA) -$90,000ish,

you will be in for a big surprise man.. mine is below 80k fyi. there is no misunderstanding.. basically i laid out my cards.. none were met. period.

 

[satinGHOST|r!der]

Re: Munich Automobiles- getting from bad to worse

2011 M3 (MA) -$90,000ish,

you will be in for a big surprise man.. mine is below 80k fyi. there is no misunderstanding.. basically i laid out my cards.. none were met. period.

Below 80k is far too low. Even PI M3s are between 85-95k depending on options.
At below 80k, on the road cost is barely even 270k leh with COE at $75,000 even!!!

 

[Niva]

Re: Munich Automobiles- getting from bad to worse

2011 M3 (MA) -$90,000ish,

you will be in for a big surprise man.. mine is below 80k fyi. there is no misunderstanding.. basically i laid out my cards.. none were met. period.

I believe your car omv is not too far away at 79k? to comfort ourselves, 10k different from others lo.
i did not do much check on omv..thought its pretty much standard..esp from AD how bad can it be?
will be more cautious next time.
good on you to bring this up..so next time all of us can be confident to ask for omv directly.

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

Below 80k is far too low. Even PI M3s are between 85-95k depending on options.
At below 80k, on the road cost is barely even 270k leh with COE at $75,000 even!!!

now u know why i kick up a big fuss.. not to even mention the omv which is not what i'm pursuing now?

but like they say lo.. exchange rate of euro plays a part hor.. (--tats meant to be sarcastic..) haha

 

[masschaoz]

Re: Munich Automobiles- getting from bad to worse

I believe your car omv is not too far away at 79k? to comfort ourselves, 10k different from others lo.
i did not do much check on omv..thought its pretty much standard..esp from AD how bad can it be?
will be more cautious next time.
good on you to bring this up..so next time all of us can be confident to ask for omv directly.

yes.. can ask for omv direct provided car already in singapore.. those on ship, they can try.. but not as easy to obtain as paperwork may not be cleared yet.. all the info i know is word from sg custom.

 

[satinGHOST|r!der]

Re: Munich Automobiles- getting from bad to worse

now u know why i kick up a big fuss.. not to even mention the omv which is not what i'm pursuing now?

but like they say lo.. exchange rate of euro plays a part hor.. (--tats meant to be sarcastic..) haha

Oh well...Hope you get your issue solved. But I really did'nt expect the OMV to be that low.
They should have given you substantially more discount to make up for the lower OMV because as you know second hand prices are heavily dependent on the OMV values.Not to mention the prices are also veyr much higher with AD compared to PI. They should have negotiated something fairer to you if what you say is accurate. Not to mention M3 depreciation already quite bad so you can imagine how much value the car loses on top of a lower OMV.

This issus of OMV may not be seen as a big issue to many UNTILL you try to sell your car. By then, it too late. Just take note guys...