PML's after sale service (or lack of it)
- Thread starter DSB
- Start date
Re: PML's after sale service (or lack of it)
That sounds quite typical... PML trying to fob off the "problem" to anything else you have installed in the car. Fortunately aside from the air freshener and dashcam, everything else is stock BMW. But in my case even that does not stop them from blaming the rotary screeching noise on the original brakes... when the car isn't even moving!
Thanks to this nasty experience with PML, I won't be buying another BMW. EVER. There are plenty of performance SUVs on the market now and they have MUCH better after sales support.
clifford2828;1091256 said:
That sounds quite typical... PML trying to fob off the "problem" to anything else you have installed in the car. Fortunately aside from the air freshener and dashcam, everything else is stock BMW. But in my case even that does not stop them from blaming the rotary screeching noise on the original brakes... when the car isn't even moving!
Thanks to this nasty experience with PML, I won't be buying another BMW. EVER. There are plenty of performance SUVs on the market now and they have MUCH better after sales support.
Re: PML's after sale service (or lack of it)
Update (13 July 2014, Monday - 4 weeks the car has been in their workshop!):
Took the car back, SA and technician told me the noise sounded like it came from the front brakes...TWO WEEKS the car was in and nothing was done to resolve it. Nevermind I took the tech on a test drive and he heard the rotary screeching noise coming from the engine when the engine cuts off (auto start stop) just after the car has come to a complete standstill, or the rotary noise thats obviously rotating faster than the wheels when braking.
Sent the car elsewhere to have the front rotors and pads replaced at 51,000km (front pads were replaced at 36,000), just to end the argument about noise coming from the brakes.
Update (13 July 2014, Monday - 4 weeks the car has been in their workshop!):
Took the car back, SA and technician told me the noise sounded like it came from the front brakes...TWO WEEKS the car was in and nothing was done to resolve it. Nevermind I took the tech on a test drive and he heard the rotary screeching noise coming from the engine when the engine cuts off (auto start stop) just after the car has come to a complete standstill, or the rotary noise thats obviously rotating faster than the wheels when braking.
Sent the car elsewhere to have the front rotors and pads replaced at 51,000km (front pads were replaced at 36,000), just to end the argument about noise coming from the brakes.
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Re: PML's after sale service (or lack of it)
Here's how it sound like when revving the engine (sounds like 'ringing' when the tacho hits 1k rpm).
Does it seem normal to you?
Recorded from dashboard:
[video=vimeo;100962319]https://vimeo.com/100962319[/video]
Under the chassis:
[video=vimeo;100962317]https://vimeo.com/100962317[/video]
Here's how it sound like when revving the engine (sounds like 'ringing' when the tacho hits 1k rpm).
Does it seem normal to you?
Recorded from dashboard:
[video=vimeo;100962319]https://vimeo.com/100962319[/video]
Under the chassis:
[video=vimeo;100962317]https://vimeo.com/100962317[/video]
Re: PML's after sale service (or lack of it)
Engine makes that screeching noise when the car is coming to a halt. PML tech heard it during the test drive, but after leaving the car at PML for TWO WEEKS, they can tell me its the brakes! Obviously PML isn't keen to service the car AT ALL, and resorting to all kinds of BS excuses and antics to wear out the customer.
twtan;1091590 said:Sorry but can't help saying "hello, who's calling"!
Sounds abnormal to me...
Engine makes that screeching noise when the car is coming to a halt. PML tech heard it during the test drive, but after leaving the car at PML for TWO WEEKS, they can tell me its the brakes! Obviously PML isn't keen to service the car AT ALL, and resorting to all kinds of BS excuses and antics to wear out the customer.
Re: PML's after sale service (or lack of it)
The car is in P when it makes that screeching noise, but somehow the PML geniuses can tell me its the brake rotors! They actually had the gall to ask for $1.2k to replace the front brake rotors and pads, when its obvious even to a retarded monkey that the noise was clearly coming from the engine! Obviously they are very reluctant to work on the car as its an in-warranty repair and are finding ways to fleece the customer.
twtan;1091597 said:Brakes :shock:?? But you were not even applying brakes in those 2 video clips?!?
The car is in P when it makes that screeching noise, but somehow the PML geniuses can tell me its the brake rotors! They actually had the gall to ask for $1.2k to replace the front brake rotors and pads, when its obvious even to a retarded monkey that the noise was clearly coming from the engine! Obviously they are very reluctant to work on the car as its an in-warranty repair and are finding ways to fleece the customer.
Red_Bean_Bun
Well-Known Member
Re: PML's after sale service (or lack of it)
It is clear they do not take you seriously ......
It is clear they do not take you seriously ......
The Guardian
Well-Known Member
Re: PML's after sale service (or lack of it)
Will you consider sending it to site esponsors to fix the problem?
I mean you have been through hell months and still carrying the problem, would it be better to just spend some money to get it fix then to continue the misery?
Will you consider sending it to site esponsors to fix the problem?
I mean you have been through hell months and still carrying the problem, would it be better to just spend some money to get it fix then to continue the misery?
playstation76
Well-Known Member
Re: PML's after sale service (or lack of it)
Promoting again?jonleeck;1091678 said:
playstation76
Well-Known Member
Re: PML's after sale service (or lack of it)
Dun know alsojonleeck;1091793 said:
