Water condensation in LED headlights
- Thread starter wobbles
- Start date
wobbles
Well-Known Member
Re: Water condensation in LED headlights
Fair is fair, like I said, and I like to call it as I see it, so here's the latest update.
I received a call from the Service Manager today, and they said they have acquired the new LED headlight sets for me. They'll be coming over to pick up the car tomorrow in the morning, and I should have the car ready for collection in the same afternoon.
That's the kind of service I expected from an Authorized Dealer in the first instance - and that's the kind of service that will keep a customer like me driving the same brand for a long time. I shouldn't have to bang table or threaten to call up old classmates to pull strings to get things done.
It's just a pity that the rotten record of me having to bring the car in for MULTIPLE times before an issue gets resolved properly still stands. And this is what pissed me off (and I can tell, a lot of the other bros here too) with PML's after sales service.
When the matter gets floated up to the upper level management, things happen chop chop. It's just sad that the upper level guys are so insulated from the grouses on the ground that we, the consumers, end up venting our frustrations on these forums - and end up leaving King Kong Buddha Dragon Slaying Palm Prints on PML's tables.
I'll update you guys after the headlights are changed. Keeping my fingers crossed that the water problem will be gone, and NO NEW ISSUE arises!
Fair is fair, like I said, and I like to call it as I see it, so here's the latest update.
I received a call from the Service Manager today, and they said they have acquired the new LED headlight sets for me. They'll be coming over to pick up the car tomorrow in the morning, and I should have the car ready for collection in the same afternoon.
That's the kind of service I expected from an Authorized Dealer in the first instance - and that's the kind of service that will keep a customer like me driving the same brand for a long time. I shouldn't have to bang table or threaten to call up old classmates to pull strings to get things done.
It's just a pity that the rotten record of me having to bring the car in for MULTIPLE times before an issue gets resolved properly still stands. And this is what pissed me off (and I can tell, a lot of the other bros here too) with PML's after sales service.
When the matter gets floated up to the upper level management, things happen chop chop. It's just sad that the upper level guys are so insulated from the grouses on the ground that we, the consumers, end up venting our frustrations on these forums - and end up leaving King Kong Buddha Dragon Slaying Palm Prints on PML's tables.
I'll update you guys after the headlights are changed. Keeping my fingers crossed that the water problem will be gone, and NO NEW ISSUE arises!
wobbles
Well-Known Member
Re: Water condensation in LED headlights
Ok this is unbelievable. My F13 is now in the workshop, getting new headlights fitted. Great stuff. And, on the way to PML to view the progress, my F02 inexplicably develops a fault code: DRAIN ON BATTERY NOTED. KNNCCB. I don't have any video cameras in the car, there's nothing that would cause my battery to go low. So now my F02 is also in the workshop awaiting diagnostics. Fantastic.
Told you my recent luck not good. Once in PML, sure need second visit.
Now I'm driving my SE's E60. At least truth be told, my SE has been the only consistently good experience with PML so far.....
KNNCCB &$@*%#^€£¥
Ok this is unbelievable. My F13 is now in the workshop, getting new headlights fitted. Great stuff. And, on the way to PML to view the progress, my F02 inexplicably develops a fault code: DRAIN ON BATTERY NOTED. KNNCCB. I don't have any video cameras in the car, there's nothing that would cause my battery to go low. So now my F02 is also in the workshop awaiting diagnostics. Fantastic.
Told you my recent luck not good. Once in PML, sure need second visit.
Now I'm driving my SE's E60. At least truth be told, my SE has been the only consistently good experience with PML so far.....
KNNCCB &$@*%#^€£¥
wobbles
Well-Known Member
Re: Water condensation in LED headlights
In the short span of 2 hours, I've driven the F13, F02, E60 (my SE's) and finally, some good news, she got me a nice and cute as a button F20 116i SKD plate as a courtesy car. Can't fault her stellar service - I've never found her wanting in the 3 times I've bought cars from her, and she banged table hard enough to conjure up a courtesy car at the last minute.
At this rate, I'll have gone thru the whole BMW range at PML very soon!
In the short span of 2 hours, I've driven the F13, F02, E60 (my SE's) and finally, some good news, she got me a nice and cute as a button F20 116i SKD plate as a courtesy car. Can't fault her stellar service - I've never found her wanting in the 3 times I've bought cars from her, and she banged table hard enough to conjure up a courtesy car at the last minute.
At this rate, I'll have gone thru the whole BMW range at PML very soon!
