Deplorable Service from Performance Motors
- Thread starter PewPewPew
- Start date
Re: Deplorable Service from Performance Motors
Thanks for the advice. I am literally sitting in PML Alexandra now. Have done battle with the technical support manager and he has given up - he has asked me to wait while he fetches the customer services manager. I will not rest until my problem is solved. I am hoping to see the managing director of PML.
Thanks for the advice. I am literally sitting in PML Alexandra now. Have done battle with the technical support manager and he has given up - he has asked me to wait while he fetches the customer services manager. I will not rest until my problem is solved. I am hoping to see the managing director of PML.
Re: Deplorable Service from Performance Motors
Since the matter is not resolved, call up laMWyer. Demand that 1 for 1 swap of car since current car endanger your live. In addition, you are traumatised from this ordeal. PML is responsible for your medical cost to see psychiatrist.khoolg;902874 said:
Re: Deplorable Service from Performance Motors
Guys, just left PML after spending 2hrs 20mins there. I escalated the issue as far up as they would let me. At the end of the session, and to cut a long story short, they gave me: (1) Commitment that my X5 would be returned to be 100% working on Wednesday, and (2) They took back the X1 and gave me a brand new 7 series too drive until I get my car back. Not bad I think. So I'll hold off on the lawyers for now, and see how this story develops next week. Thanks for the advice and support, and I'll post an update next week for all... stay tuned!
Guys, just left PML after spending 2hrs 20mins there. I escalated the issue as far up as they would let me. At the end of the session, and to cut a long story short, they gave me: (1) Commitment that my X5 would be returned to be 100% working on Wednesday, and (2) They took back the X1 and gave me a brand new 7 series too drive until I get my car back. Not bad I think. So I'll hold off on the lawyers for now, and see how this story develops next week. Thanks for the advice and support, and I'll post an update next week for all... stay tuned!
MARK
Well-Known Member
Re: Deplorable Service from Performance Motors
X5 does sucks a bit; doesn't it. Maan, your patience is incredible, Mr Khoo
My story on my X5.
First 'breakdown' 3 months ago - couldn't accelerate beyond 30kph
Second 'breakdown' last month - RED warning - stop and seek BMW assistance immediately
Both occassion - delivered back to Kg Arang on a Flat Bed tow truck
Still trying to regain the confidence to drive it confidently!
The warranty claim wasn't a consolition - expected more from Bavarian cars.
Mr Khoo - I think your X5 deserves an extended warranty
khoolg;902968 said:
X5 does sucks a bit; doesn't it. Maan, your patience is incredible, Mr Khoo
My story on my X5.
First 'breakdown' 3 months ago - couldn't accelerate beyond 30kph
Second 'breakdown' last month - RED warning - stop and seek BMW assistance immediately
Both occassion - delivered back to Kg Arang on a Flat Bed tow truck
Still trying to regain the confidence to drive it confidently!
The warranty claim wasn't a consolition - expected more from Bavarian cars.
Mr Khoo - I think your X5 deserves an extended warranty
Re: Deplorable Service from Performance Motors
Did you get your SE to help move things along? I had a minor quirk with the boot. Call SE. SE went to check and ask around SAs if they have seen similiar. Arranged my appt time and i brought in car and problem solved end of day.
Of course yours sound serious, but normally if for safety reasons, no appt needed and you can walk in. Trick to cut the wait queue is to gat your SE involved..
khoolg;902874 said:
Did you get your SE to help move things along? I had a minor quirk with the boot. Call SE. SE went to check and ask around SAs if they have seen similiar. Arranged my appt time and i brought in car and problem solved end of day.
Of course yours sound serious, but normally if for safety reasons, no appt needed and you can walk in. Trick to cut the wait queue is to gat your SE involved..
Meek
Well-Known Member
Deplorable Service from Performance Motors
dang lazy la you. make google your fren.
http://answers.yahoo.com/question/index?qid=20120504124443AAuo7lA
N54toN47;974169 said:
dang lazy la you. make google your fren.
http://answers.yahoo.com/question/index?qid=20120504124443AAuo7lA
