Written by Ng E-Jay
20 December 2011
The defects in our train systems are systemic in nature, and it would take a great deal of effort, resources and political will to get them fixed. Our engineering designs, the hardware, and the emergency procedures have all gone haywire.
What has gone wrong? Why is it that the whole apparatus and infrastructure seem to be tumbling down? The answer might lie deep within the corporatist system that has been created by the government, in which SMRT and LTA operate.
To begin with, SMRT does not just operate the train system. Its corporate portfolio includes buses, taxis, retail outlets, advertisement hosting, leasing of media spaces, provision of repair services, and provision of engineering expertise to other transport operators, both local and overseas.
SMRT is a publicly listed company. It was incorporated into the Singapore Stock Exchange in the year 2000, and is majority owned by Temasek Holdings (stake: 54%). SMRT enjoys an annual turnover of nearly S$700 million and has total assets worth more than S$1.4 billion.
SMRT manages the train system and is responsible for the maintenance, operation, repair and security of the train network.
However, SMRT does not build or own the physical infrastructure within which its trains operate.
The physical infrastructure is built, owned, and maintained by LTA using taxpayer dollars. SMRT leases the physical apparatus from LTA in order to run the train system. Only the rolling stock and detachable assets belong to SMRT.
However, as has been noted, SMRT does not just operate the train network. SMRT also creates and leases out retail outlets within the MRT premises. The company also engages in marketing and leasing of advertising spaces. Both advertisements and leasing of retail outlets earn a considerable profit for SMRT.
Here’s the kicker: the physical infrastructure is built and maintained by LTA using taxpayer dollars, but the
revenue generated from SMRT’s advertisement and leasing operations accrue to its own bottom line.
When SMRT’s profit grows, it pays an increasing dividend to shareholders, the largest of which is Temasek Holdings. Temasek Holdings does not return this growing profit pie to Singaporeans. It hordes the profit away in external reserves or otherwise invests the money at its own discretion, without needing to account to the electorate.
When SMRT meets certain Key Performance Indicators (KPIs), the Board of Directors pay its CEO and other high ranking staff a handsome salary, in the millions. Let me be clear about this: at no time is the profit returned to Singaporean taxpayers, whose dollars were used to construct and maintain the physical infrastructure.
With such a diverse portfolio of business operations, has SMRT become too distracted, such that its President and CEO Ms Saw Phaik Hwa, as well as other managers, have lost sight of the really critical issues, such as public safety, reliability of the train system, and emergency procedures in the event of a breakdown or sabotage?
SMRT has turned the train stations into profit centres that cater not just to commuters, but to a whole host of businesses and commercial enterprises. It is lucrative, no doubt. But given the apparent lack of attention paid to issues like train reliability and robustness, perhaps its time for SMRT to go back to basics and re-focus on its core responsibilities to all Singaporeans commuters — providing a safe, reliable and efficient train network.
Like housing, utilities, and the cost of living, public transport is a politically sensitive facet of the Singaporean way of life. The government has made a very critical mistake, in allowing such a political powder keg to be quasi-privatized in a way that systemic problems are allowed to fester beneath the surface, only to erupt in a spectacular fashion from time to time.
As SMRT is being run as a private enterprise focussed primarily on its own bottom line, there is insufficient incentive given to the company to focus on quality, security, reliability and sustainability. In the end, it is the commuter who suffers.
With the view of maximizing shareholder returns, SMRT has possibly been outsourcing its engineering contracts to the lowest bidder, choosing engineering solutions and maintenance procedures that cost the least. Over time, is it any wonder why the train system has broken down more and more often? Does SMRT have any sense of moral responsibility and awareness of its deep moral obligations to the general public?
It is not only public transport that has been manipulated, quasi-privatized, and turned into a private profit centre at the expense of citizens. Telecommunications, public utilities, public housing, all have met a similar fate to some degree or other. Now, is there any wonder why the whole edifice seems to be crumbling into the ocean right before our very eyes?
What has gone wrong with SMRT, LTA, and the entire system | Sgpolitics.net