F10 stock clearance promotion
- Thread starter fgchong
- Start date
DriveAllDay
Well-Known Member
Re: F10 stock clearance promotion
Hahaha. Calling her plain would be considered kind.
Ahwing;707815 said:
Hahaha. Calling her plain would be considered kind.
DriveAllDay
Well-Known Member
Re: F10 stock clearance promotion
I knew the Manager from years ago when I bought my Audi from him. He asked the SE to "take good care of me". So, in a way, yes it is a referral.
Jase;707820 said:
I knew the Manager from years ago when I bought my Audi from him. He asked the SE to "take good care of me". So, in a way, yes it is a referral.
wobbles
Well-Known Member
Re: F10 stock clearance promotion
Actually, at the end of the day, in all honesty, a Sales Exec/Sales Agent is only limited by what he/she can legitimately do, given the confines of the company. I think it's how he/she puts the point across & manage the expectations & also the soft skills that make him or her stand out & for us to keep going back to him or her for our subsequent car upgrades/trade-ins/trade-ups.
I mean, it's not like they can bend PML's chao rules just to please a customer, can they?
Actually, at the end of the day, in all honesty, a Sales Exec/Sales Agent is only limited by what he/she can legitimately do, given the confines of the company. I think it's how he/she puts the point across & manage the expectations & also the soft skills that make him or her stand out & for us to keep going back to him or her for our subsequent car upgrades/trade-ins/trade-ups.
I mean, it's not like they can bend PML's chao rules just to please a customer, can they?
Jase
Well-Known Member
Re: F10 stock clearance promotion
I disagree (somewhat).
Yes, there are rules which the SE cannot break but they will definitely have some flexibility or bargaining power. We all know this when we ask our SE for a better deal and they say "no".... but then, somehow, can work up something more attractive.
I'm not suggesting that DriveAllDay's SE should break rules but I think that the quote on the trade-in is poor given that we've all seen better. So, it seems that the SE was trying to a difficult position or was too junior to offer something better. Whichever the case, I believe the SE could have raised the position but either chose not to or did not know how to.
wobbles;707861 said:
I disagree (somewhat).
Yes, there are rules which the SE cannot break but they will definitely have some flexibility or bargaining power. We all know this when we ask our SE for a better deal and they say "no".... but then, somehow, can work up something more attractive.
I'm not suggesting that DriveAllDay's SE should break rules but I think that the quote on the trade-in is poor given that we've all seen better. So, it seems that the SE was trying to a difficult position or was too junior to offer something better. Whichever the case, I believe the SE could have raised the position but either chose not to or did not know how to.
Jase
Well-Known Member
Re: F10 stock clearance promotion
I suspect that's more the case. We've seen good SEs and bad SEs. I'm not saying that she was a bad SE.... just inexperienced perhaps.
But I've also seen SEs who are arrogant and rude, and just can't be arsed to give you their time simply because they're used to people walking into PML and plonking down chqs without blinking. For these folks, they need a lesson in customer service and humility.
wobbles;707869 said:
I suspect that's more the case. We've seen good SEs and bad SEs. I'm not saying that she was a bad SE.... just inexperienced perhaps.
But I've also seen SEs who are arrogant and rude, and just can't be arsed to give you their time simply because they're used to people walking into PML and plonking down chqs without blinking. For these folks, they need a lesson in customer service and humility.
