I had ceramic coating done on my F32 and Girlfriend’s E93 earlier in Jan 2016 at the AMK Outlet, but have been holding off on any reviews because I wanted to be sure that the coating and after sales service was as good as it was made out to be.
I will not talk about workmanship because I believe this has been mentioned many times before by other users. I will talk about the other other ways Revol has impressed me.
Manage Customer Expectations:
a. When my gf and I brought our cars in for assessment by Marcus, Marcus explicitly told us what kind of paint defects they could or could not fix. Marcus also immediately told me that the watermarks on my car could not be removed 100% (These were the same watermarks that my previous groomer – Groomerslab - guaranteed to remove for me but ultimately failed to do so.)
b. Managing customer’s expectation is important becuase I can make an informed decision on whether or not I want to proceed with the car grooming, and I would not be disappointed with the results as I have been duly informed about what can or cannot be done. Thumbs up to Marcus for this.
Customer Service:
a. I would like to single out May for special mention as 1 of the most polite person customer service officer I have met.
b. As the 1st point of contact for a phone enquiry/booking, she leaves a very good impression with her politeness and professionalism.
After Sales Service:
a. I was sceptical when Marcus told me that should I get any minor scratches, I could always bring my car back for a car wash, and they would touch up the area FOC.
b. 6 months later, my gf’s car and my car were involved in 2 separate incidents where we needed to respray our front and back bumpers respectively. After our car bumpers had been re-sprayed, we contacted Revol on 2 different occasions to get the bumpers recoated. On both occasions, Revol did the re-coating of the bumpers absolutely FOC even though they aren’t obliged to do so. For this I am very
grateful to them.
c. Bros, upon reading this, please don’t go running to Revol expecting them to re-do coating for you FOC. The re-coating for my cars was done out of goodwill. If Revol can do it for you, I believe they will. If they don’t, they must have their reasons.
PS: Is there any way the queuing system for Car Wash at AMK outlet can be improved? Finding a parking spot to park while waiting for my turn can be pretty challenging. A valet option would be awesome to have.
